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Barely connected and barely functional

I'm wired into my Super Hub 3, but I'm getting poor and fluctuating download speeds and miserable upload speeds and consatant disconnections. Not to mention the fact my router seems to have decided to reboot itself every night around midnight messing up my signal extenders. I pay a lot for 350mb up and 20mb up. The last speed test I did Ookla couldn't even find a server and the one before I was getting around 175mb down and 0.13mb up. I can't do anything with this. Accessing even a basic website takes forever, and as for trying to work from home? Forget it. I've reset and rebooted my router more times than I can count, the support website just sends you in circles and never gives the option to book an engineer and the phone line says I have an 'intermittent fault', but that I have to go to the website to sort it out as the call centres are closed. 

This has been going on for weeks now. I'm completely stuck and am at my wit's end.

Please help.

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Re: Barely connected and barely functional

Screenshot 2020-10-26 133133.png

Just did another speed test...

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Re: Barely connected and barely functional

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Very Insightful Person
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Re: Barely connected and barely functional

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

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Tony
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Re: Barely connected and barely functional

1331000000738256 qam25
2219000000532256 qam11
32270000004.633256 qam12
4235000000637256 qam13
52430000005.937256 qam14
62510000006.137256 qam15
7259000000737256 qam16
82670000005.537256 qam17
92750000006.537256 qam18
10283000000737256 qam19
112910000004.637256 qam20
12299000000737256 qam21
133070000006.537256 qam22
143150000004.937256 qam23
153230000007.538256 qam24
163390000006.337256 qam26
173470000007.438256 qam27
183550000007.538256 qam28
193630000007.338256 qam29
203710000007.938256 qam30
21379000000838256 qam31
22387000000838256 qam32
23395000000838256 qam33
244030000007.938256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.67082
2Locked32.9241761540
3Locked33.836194521
4Locked37.61109264
5Locked37.668896
6Locked37.34870
7Locked37.6521284
8Locked37.6662103
9Locked37.66091
10Locked37.6547268
11Locked37.6583127
12Locked37.6526199
13Locked37.361570
14Locked37.6741155
15Locked38.9502256
16Locked37.391083
17Locked38.61004110
18Locked38.910860
19Locked38.915560
20Locked38.618631
21Locked38.621680
22Locked38.928420
23Locked38.936870
24Locked38.642630

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580066455512016 qam6
23259877855512016 qam5


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0011100
2ATDMA0000

 

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Message 6 of 9
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Re: Barely connected and barely functional

upstream is rubbisg - theres nornmally 4 upstreams and max level is 51 - they might say 52 - but yours are 55 so well out

you need a tech to sort this - will flag the thread

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Re: Barely connected and barely functional

Hi 3Ghz,

 

Thanks for your post and welcome to the Community Forums. Sorry to hear that you have been having connection issues. I've attempted a remote diagnostic, but it does show that you have an appointment already booked. Let us know if you need anything.

 

Cheers,

Corey C

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Re: Barely connected and barely functional

Thanks, Corey.

Is there any way to move the appointment sooner? I've been living with this problem getting progressively worse for weeks, but no been able to book an engineer by phone (as the call centers are closed) or via the website (as it refused to acknowledge my fault). As it is I can't work my day job, and could lead a reduction in income or even stream to my Twitch channel leading to a further potential (although lesser) loss in income and community standing. The soonest the system gave me as an appointment was next Monday, is there any way at all this could be brought forward?

Thank you so much in advance for your help.

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Re: Barely connected and barely functional

Hi 3Ghz,

 

Thanks for replying, I've had a look, unfortunately there are no earlier slots available. It's booked all the way till the 3rd at this point. You can also check for reschedules here

 

Cheers,

Corey C