I'm wired into my Super Hub 3, but I'm getting poor and fluctuating download speeds and miserable upload speeds and consatant disconnections. Not to mention the fact my router seems to have decided to reboot itself every night around midnight messing up my signal extenders. I pay a lot for 350mb up and 20mb up. The last speed test I did Ookla couldn't even find a server and the one before I was getting around 175mb down and 0.13mb up. I can't do anything with this. Accessing even a basic website takes forever, and as for trying to work from home? Forget it. I've reset and rebooted my router more times than I can count, the support website just sends you in circles and never gives the option to book an engineer and the phone line says I have an 'intermittent fault', but that I have to go to the website to sort it out as the call centres are closed.
This has been going on for weeks now. I'm completely stuck and am at my wit's end.
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
Thanks for your post and welcome to the Community Forums. Sorry to hear that you have been having connection issues. I've attempted a remote diagnostic, but it does show that you have an appointment already booked. Let us know if you need anything.
Is there any way to move the appointment sooner? I've been living with this problem getting progressively worse for weeks, but no been able to book an engineer by phone (as the call centers are closed) or via the website (as it refused to acknowledge my fault). As it is I can't work my day job, and could lead a reduction in income or even stream to my Twitch channel leading to a further potential (although lesser) loss in income and community standing. The soonest the system gave me as an appointment was next Monday, is there any way at all this could be brought forward?