All help that I found online says to ask ISP, but no-one knows what I'm talking about when I call 🙄
Yes. that's not too unusual - not the most technically switch on people on the planet. However, if you go to the my.virginmedia.com website and log on with your primary username and password, it should tell you what speed package it 'thinks' you are subscribed to. If this doesn't match what you believe you have signed up to, then you need to call VM and kick off.
But before you do that, what does your system claim your speeds actually are?
Hey @Ianw65, thanks for reaching out to us on the forums.
Thank you for the query about the bandwidth.
May I ask if you've managed to try the advice given in the thread and whether or not you've managed to find your bandwidth?
Let us know.
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