on 23-11-2022 19:42
Hi, my Deco mesh is reporting my bandwidth is lower than my actual. This is since upgrading virgin from 125 to 256 . How do I find out my actual bandwidth? Tia
on 24-11-2022 15:31
on 24-11-2022 19:47
All help that I found online says to ask ISP, but no-one knows what I'm talking about when I call 🙄
on 24-11-2022 20:21
@Ianw65 wrote:All help that I found online says to ask ISP, but no-one knows what I'm talking about when I call 🙄
Yes. that's not too unusual - not the most technically switch on people on the planet. However, if you go to the my.virginmedia.com website and log on with your primary username and password, it should tell you what speed package it 'thinks' you are subscribed to. If this doesn't match what you believe you have signed up to, then you need to call VM and kick off.
But before you do that, what does your system claim your speeds actually are?
on 27-11-2022 14:56
Hey @Ianw65, thanks for reaching out to us on the forums.
Thank you for the query about the bandwidth.
May I ask if you've managed to try the advice given in the thread and whether or not you've managed to find your bandwidth?
Let us know.
Kind regards,
Ilyas.
on 27-11-2022 16:07
on 27-11-2022 16:29
Hi,
No I haven't. I'm afraid I'm a techno-phobe... I thought the answer would of been an easy one, as ISP should know my bandwidth.
on 27-11-2022 16:44