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Bad upload speed

Keyranu
Joining in

I got the 250mb package but the upload is way to slow running at 2mb I keep getting dropped from online games is this fixable 

3 REPLIES 3

Client62
Legend

First call 0800 561 0061 - use the automated service to see if there is a local service issue.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see the stats for Upstream / Latency / Packet Loss & Jitter.

Do share a screen shot of the results to evidence the issue to be fixed.




Martin_N
Forum Team
Forum Team

Hi Keyranu,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issues you've been having. 

I have taken a look on our side and can see that we do have a SNR issue reported in your area.

This is an intermittent fault and we are currently estimating that it will be resolved by 8/11/23. 

^Martin

Client62
Legend

Monitor the progress to fix the SNR fault mention above via the automated number : 0800 561 0061