Virgin Media Community

[Dannilad]

Okay, thanks both for your help, I massively appreciate it.

[jbrennand]

When the next Tech visits - dont let them leave until you reboot the Hub, let it initialise (5') and look at the upstream data (with them looking over your shoulder) and check all qam's are at 64 and the Up powers are in range! If not then you will need a "Senior Tech/Team" visit to investigate why its struggling

[Dannilad]

Yeah, perhaps I've done myself a disservice by not checking it first. I'll have to get another Tech round and be more vigilant and insistent with it like you said...

[Hayley_S]

Hello @Dannilad,

I will speak to you privately again 🙂

Many thanks, 

[Dannilad]

As an update:

Another engineer came out. Router stats were all good, all qam's were at 64. Power is in the correct range, however now as I'm writing this the speed has once again dropped off the edge of the earth.

This is a screenshot of the stats right now. My speed should be below also.

 

[Dannilad]

And just in case, here is the BQM.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9e2267d88a415e3d39a6c3d6aa763c52ad...

Getting kind of ridiculous now 😕

[Paulina_Z]

Hi @Dannilad,

I'm very sorry to hear that your issue is still ongoing. 

Our colleague has received your Private Message and will respond to you as soon as they can. Apologies for any delays.

They'll be able to assist further.

Thank you.