on 28-12-2021 21:10
Hi all,
Been having issues with my upload speed the last few days or so. I've been thinking it's probably because everyone is at home hammering the Internet, but yesterday I tightened all the cables and the upload speed improved. Done the same tonight but nothing is working. Download speed is around 200Mbps, but the upload speed I'm only at 0.8-1Mbp if I'm lucky.
I can't see if there's a general area fault and I've tried all the suggestions from Virgin's support team regarding resetting my hub etc.
Does anyone have any ideas on what I can do from my side or am I stuck until tomorrow when the support number is open?
Thanks.
on 29-12-2021 17:08
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9e2267d88a415e3d39a6c3d6aa763c52ad67f7f6
Is this what you need John?
on 29-12-2021 17:39
Update - Just called them, the support team just said they've logged my call on the system and that they can't escalate to a tech engineer right away, apparently I have to keep calling them? Seems a bit crazy to me...any ideas on how I can kinda shove this through the system a bit quicker or do I just need to play the game?
on 29-12-2021 18:51
on 29-12-2021 18:54
Yeah I'm IT support myself, albeit not off a script but I was nothing but understanding with them, not their fault at the end of the day. Thanks for all your help John, I've got email notifications on so I'll know when someone replies, I'll keep my eye on the thread 🙂
on 29-12-2021 19:28
Hello @Dannilad,
Welcome! Thanks for posting.
I am sorry for the issues with your upload speeds.
Can you please tell me if your Hub is in modem mode? If so can you turn this off? Then do a pinhole reset?
Many thanks,
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on 29-12-2021 19:30
Hi Hayley,
My router is not in modem mode, I can do another pinhole reset for you now and then you can monitor the BQM. Currently not had much of an issue, but my upload speed is on the slow side.
I will write back when the pinhole reset has been completed.
on 29-12-2021 19:38
Just to confirm, the pinhole reset has been completed. Internet is back on but will need to watch the BQM for the latency. Upload speed still seems slow, hovering around 7-10Mbps
on 29-12-2021 22:49
Hi Hayley, John,
The Internet is now playing up. I'm getting upload speeds below 1Mbps, is this being reflected on the BQM?
on 30-12-2021 15:24
30-12-2021 15:30 - edited 30-12-2021 15:30
It's fine through the day, always seems to, though I am working today and the connection did completely die for a minute or two, but doesn't look like it reflected this on the graph. It's always at night I have this issue, never through the day.
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700050 | 31.2 | 5120 | 64 qam | 2 |
2 | 60299926 | 31.3 | 5120 | 64 qam | 1 |
3 | 39400000 | 31.5 | 5120 | 64 qam | 4 |
4 | 46200029 | 31.3 | 5120 | 32 qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 25 | 0 |