Hi folks. Apologies if this appears twice; my first attempt doesn't seem to have gotten through (I didn't see anything about new threads being moderated so I assume this is a hiccup?)
Anyway, I'm on a 100MB package. Recently (in the last week or so) I've been having all kinds of problems with high pings in games (200ms+) as well as very slow speeds both down and up, never getting more than into the 30MB down and 0.5MB up (formerly was getting into the 50-60MB down at least).
I have tried all the standard advice on the help pages to no avail. I've run the line test and there are no known issues in my area according to the Service Status page.
Is there anyone who could take a look at the info in my logs to see if there's anything obviously wrong here?
Hi onionbob1, thanks for posting and welcome to our community.
Sorry you're having issues with your internet connection and speeds. I would like to take a closer look at this for you. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.