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Bad Upload Speed

Hi, my speed went from the usual 20mbps to 9-10 mbps it started happening like 2  days ago, the download speed is fine. This happened before back in June and was told there was some working going on in the area, can any VM representative confirm that and is there any ETA for when it will be back to normal? 

Restarting the hub does nothing.

Running the test on VM tells me the following : We have detected an issue that maybe affecting your broadband.

What does this mean?

  • This issue is caused by interference on our network impacting multiple customers in your area.
  • This will cause intermittent speeds and performance may vary at different times.
  • Our Network teams are aware of this issue and further details on resolution will be available as soon as possible.

 

Spoiler
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
133075000019.438256 qam25
220275000017.838256 qam9
321075000017.837256 qam10
421875000017.937256 qam11
522675000017.837256 qam12
623475000017.837256 qam13
724275000017.637256 qam14
82507500001837256 qam15
92587500001837256 qam16
1026675000018.137256 qam17
112747500001837256 qam18
122827500001838256 qam19
1329075000018.137256 qam20
1429875000018.537256 qam21
1530675000018.638256 qam22
1631475000018.938256 qam23
1732275000019.338256 qam24
1837075000020.438256 qam26
1937875000020.338256 qam27
203867500002038256 qam28
213947500002038256 qam29
2240275000019.838256 qam30
2341075000019.138256 qam31
2441875000017.537256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.670
2Locked38.6210
3Locked37.380
4Locked37.690
5Locked37.680
6Locked37.3120
7Locked37.6110
8Locked37.6120
9Locked37.660
10Locked37.380
11Locked37.650
12Locked38.680
13Locked37.6110
14Locked37.6120
15Locked38.6220
16Locked38.6100
17Locked38.680
18Locked38.9340
19Locked38.6200
20Locked38.61111
21Locked38.9354
22Locked38.63912
23Locked38.64127
24Locked37.65537
Spoiler
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1393999904.35512064 qam2
2258000634.3512064 qam4
3326000004.35512064 qam3
4462000594.375512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Bad Upload Speed

Your downstream power levels are out of spec (-6 to +10 is in spec) which will require an engineer visit to resolve.

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Re: Bad Upload Speed

How do I arrange that?
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Re: Bad Upload Speed

Contact VM by text on 07533 051 809 or wait for a VM staff member to reply on here.

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Re: Bad Upload Speed

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Bad Upload Speed

Hi again, looks my upload speed is back up to the normal 20 mbps, guess there was an issue in the area that got resolved

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