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redbutcher
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Message 1 of 16
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Bad Latency

Hi all

I'm on the 350 package and it has been solid for a while. Then a disconnect about a month ago and a different IP assigned (I know it's a dynamic service but my IP had been the same for ages). Since then the connection hasn't been great. My thinkbroadband graph is pretty awful:

My Broadband Ping - Virgin Media SH3 Netgear R7800

Speedtests are varied and get worse during the day - all done via a hardwired gigabit NIC PC.

SH3 is running in modem mode linked to a Netgear R7800. I reset the SH3 to router mode this week as was getting fed up with it all and no change at all - graph above was still awful.

Appreciate it's not a good time to report issues, but any ideas gratefully received.

Thanks.

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redbutcher
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Message 2 of 16
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Re: Bad Latency

Modem stats:

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
411000000
Locked
Ranged Upstream Channel (Hz)
32600029
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1411000000338256 qam1
24190000002.538256 qam2
34270000002.238256 qam3
44350000002.238256 qam4
5443000000238256 qam5
64510000002.538256 qam6
74590000002.238256 qam7
8467000000238256 qam8
94750000001.738256 qam9
104830000001.938256 qam10
114910000002.238256 qam11
124990000002.738256 qam12
13507000000338256 qam13
14515000000338256 qam14
155230000002.538256 qam15
16531000000238256 qam16
17539000000238256 qam17
185470000002.238256 qam18
195550000002.738256 qam19
205630000002.738256 qam20
215710000002.238256 qam21
225790000002.238256 qam22
235870000002.238256 qam23
245950000002.738256 qam24

 

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redbutcher
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Message 3 of 16
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Re: Bad Latency

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6100
2Locked38.6250
3Locked38.9210
4Locked38.9260
5Locked38.6180
6Locked38.6220
7Locked38.6180
8Locked38.6200
9Locked38.6100
10Locked38.9160
11Locked38.690
12Locked38.9150
13Locked38.9100
14Locked38.670
15Locked38.9120
16Locked38.9120
17Locked38.6100
18Locked38.9100
19Locked38.6130
20Locked38.6110
21Locked38.9120
22Locked38.6100
23Locked38.9140
24Locked38.6210

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000294.025512064 qam3
2258000003.975512064 qam4
3393999864.025512064 qam2
4462000044.025512064 qam1


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
9834ncxv9873254k;fg87dsfd;kfoA,


Primary Downstream Service Flow

SFID21784
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow

SFID21783
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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adz161
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Message 4 of 16
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Re: Bad Latency

Hi Redbutcher ,

i have just posted about this , i am in Northampton area and have exactly the same issue
https://www.thinkbroadband.com/broadband/monitoring/quality/share/207ea52671d39ac1fa0e0a87034b1e4458...
Adduxi
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Message 5 of 16
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Re: Bad Latency

At a guess, too many users on at peak times, since we are all at home <sigh>  There are plenty of BQM's on this forum at present exactly the same. I doubt if anything can be done at this moment in time.?

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redbutcher
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Message 6 of 16
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Re: Bad Latency

I did wonder if it was related to everyone being at home, but wasn't sure. Still annoying though. My lad keeps yelling 'LAG' when gaming 🙄.

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MikeRobbo
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Message 7 of 16
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Re: Bad Latency

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may not be affecting the area. Be aware that it isn't a manned line.

You can try phoning it in or wait here for one of the VM Staff to pick up the thread, someone should be along within a couple of days

Don't bump your thread; it doesn't get answered any quicker.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
fxv300
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Message 8 of 16
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Re: Bad Latency

had a look at mine. For the last 3 days. 

Several packet drop as well. I seem to have identical packet drop spikes at the same time as you.

Any response welcome. I am on superhub2 ....hub3 was too painful to tolerate.

28 April 2020.JPG

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redbutcher
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Message 9 of 16
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Re: Bad Latency

There was an outage which is why the spikes look the same.

My connection is worse today - I've had dropouts when trying to deliver webinars to customers this morning which wasn't great. If only I could use this awful connection as a means to getting out of my contract which I'm stuck with until Jan. I would happily jump back to a stable FTTC connection at the moment. Can't afford to pay for both connections unfortunately though.

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redbutcher
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Message 10 of 16
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Re: Bad Latency

Massive improvement in my live graph so it could actually have been fixed - will be keeping an eye on the graph during the day.