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Message 1 of 2
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Bad Latency and Ping in BR1 area

So for the last two days my internet has been very unreliable - download speeds are ok but using VOIP and Video calling is almost unusable with frequent drop outs and calling dropping. The status page says nothing is wrong and I had an engineer who came last week and boosted my signals so I reckon my set up is Ok, as everything was fine for around 6 days since he came. 

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Alessandro Volta
Message 2 of 2
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Re: Bad Latency and Ping in BR1 area

Can you please

Type ( in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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