Virgin Media Community

[Cloud211]

Had a problem with Bad Latency, Packet loss & Low Speed for almost a year now.  Over the past week this has become intolerable in any way i use the internet.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	259000000	Locked
Ranged Upstream Channel (Hz)	60300000	Locked
Provisioning State	Online

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	259000000	6.5	38	256 qam	16
2	139000000	8.1	38	256 qam	1
3	147000000	8	38	256 qam	2
4	155000000	7.6	38	256 qam	3
5	163000000	7.4	38	256 qam	4
6	171000000	7.3	38	256 qam	5
7	179000000	7.3	38	256 qam	6
8	187000000	7.4	38	256 qam	7
9	195000000	7.3	38	256 qam	8
10	203000000	7	38	256 qam	9
11	211000000	6.8	38	256 qam	10
12	219000000	6.8	38	256 qam	11
13	227000000	6.9	38	256 qam	12
14	235000000	6.8	38	256 qam	13
15	243000000	6.8	38	256 qam	14
16	251000000	6.9	38	256 qam	15
17	267000000	6.5	38	256 qam	17
18	275000000	6.5	38	256 qam	18
19	283000000	6.5	38	256 qam	19
20	291000000	7	38	256 qam	20
21	299000000	7.4	38	256 qam	21
22	307000000	7.5	38	256 qam	22
23	315000000	7.1	38	256 qam	23
24	323000000	7.5	38	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	0	0
2	Locked	38.6	0	0
3	Locked	38.6	5	0
4	Locked	38.6	5	0
5	Locked	38.6	4	0
6	Locked	38.6	0	0
7	Locked	38.6	4	0
8	Locked	38.9	5	0
9	Locked	38.6	5	0
10	Locked	38.6	4	0
11	Locked	38.6	5	0
12	Locked	38.6	5	0
13	Locked	38.6	5	0
14	Locked	38.6	5	0
15	Locked	38.6	6	0
16	Locked	38.9	6	0
17	Locked	38.6	4	0
18	Locked	38.9	5	0
19	Locked	38.6	5	0
20	Locked	38.6	6	0
21	Locked	38.6	3	0
22	Locked	38.9	4	0
23	Locked	38.6	0	0
24	Locked	38.9	5	0

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	41.5	5120	32 qam	1
2	39400000	41	5120	32 qam	4
3	46200000	41	5120	32 qam	3
4	53700000	40	5120	32 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[JitteryPinger]

HI, this issue is likely congestion on the network in the local area, however I can see that you upstream channels are syncing at a lower than usual modulation, could you unplug the power from the hub, make sure all connections on the back and to the wall are secure and tight and then power back on.

See if this helps and if not post back tomorrow with updated connection stats.

[Cloud211]

Hi, thanks for the reply. 

The problem is over utilisation on the local UBR, VM Technicians have already confirmed this with me.  Work was scheduled earlier this month and the job card has since been removed.  Unfortunately the problem still persists albeit even worse than before to this point now where it has become intolerable. 

Unfortunately the BQM graph isn't showing on my post but its basically half red half yellow.