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IKbrunel
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BROADBAND: B.Q.M. SPEAKS FOR ITSELF

IKbrunel_0-1601747556061.png

PROBLEMS SINCE YESTERDAY.    Router 'stats all ok.

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MikeRobbo
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Alessandro Volta
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Re: BROADBAND: B.Q.M. SPEAKS FOR ITSELF

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

You can either phone in (08:00 is the best time) or wait on here for a few days until one of the VM Forum Staff comes along.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
IKbrunel
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Re: BROADBAND: B.Q.M. SPEAKS FOR ITSELF

Thanks:  "There is no issue in your area."

0800 561 0061  "There is a complex fault in your area, our engineers are working hard, we do not know when it will be completed".

This started last night, I hope it is not too intermittent, should be reasonably easy to trace.

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MikeRobbo
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Alessandro Volta
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Re: BROADBAND: B.Q.M. SPEAKS FOR ITSELF

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

 

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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IKbrunel
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Re: BROADBAND: B.Q.M. SPEAKS FOR ITSELF

Sorry, I forgot to mention1: All cables are firmly fixed, I do this on a regular basis.

2. Router stats are all correct, I am aware of what they should be.

3. The router log does show a lot ofthe following, of course as it is losing connection. 

03/10/2020 20:00:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 20:00:38criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 19:59:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 19:59:18criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 19:57:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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IKbrunel
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Re: BROADBAND: B.Q.M. SPEAKS FOR ITSELF

04/10/2020 20:06:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 20:06:13criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 20:05:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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IKbrunel
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Re: BROADBAND: B.Q.M. SPEAKS FOR ITSELF

Monday am.  Now appears to have returned to normal..

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IKbrunel
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Re: BROADBAND: B.Q.M. SPEAKS FOR ITSELF

Hello,
You have asked us to keep you up to date on the problem which is affecting your Telephone and TV service(s).

Fault Ref: F008468151

This problem has now been fixed.

The Virgin Media Team
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