Thanks for using the forums to get this issue with your broadband services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I have already taken the time to look into your services and can see straight away that there are unbalanced specs with your downstream channels - which will need an engineer to resolve.
I will send you a PM in a moment in order to get this booked in for you 🙂
Just for future issues with your services and for any other users that are looking at this thread for help, I have a few links below that might help with general issues -
Our Service Checker is a good tool to use to check if there are any area outages ongoing with Broadband, TV, Landline and Mobile. It usually lets you know what is wrong and how long it's going to take for the engineers to fix (estimated time of course)
Your Online Account also has a good tool which helps diagnose a fault within your home network with your Broadband, TV and Landline, it will tell you what's up and what to do next.
We also have a good section for faults on our website here - Help Website - it will give you flows for diagnosing and rectifying faults on a multitude of aspects. A really good link to bookmark!
Thanks for the response your online service checker would not work always errored out and there is no mention of any service outage for the current occurrences. Bandwidth is currently at 40mb/s which is considerably less than the 350 I am supposed to get.
All sorted the cable running from the box to modem was damaged, as it's under the floor the engineer replaced it around my skirting and all is much better. Let's hope for no more loss of service when the service is running.