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trebormint
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BR2 Area latency spikes and drops

Hello

I'm experiencing really erratic broadband performance during the "working day". The performance is generally ok outside of 08:00 to 18:00 but during the day I'm seeing latency spikes of up to 3,000 ms (3 seconds!) and frequent packet drops (5%). 

The fact that I don't see this out of hours suggests there is a capacity problem. The tests were performed from a wired PC and not via WiFi. 

The latency spikes and drops make it almost impossible to use the service for video conferencing and voice calls.  

Would a VM engineer be able to check this please?

Thanks in advance

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Paul_86
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Re: BR2 Area latency spikes and drops

Good morning

 

I can certainly look at the diagnostics of the hub for you, and see if the system feeds back any info for your area. 

 

Can you send me over your acc no & area ref no via DM please. 

 

Thanks

Paul (78450)

Field tech (guildford region)


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