BQM shows total packet loss! but internet still working??

[2tw2]

From around 4.30 pm today our BQM has been a solid block of red but the internet seems to be working. Mystery- any ideas? We are Area 3. Only TV issues reported by VM.

Here is the offending BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dba4999a8fa477f9cbf580c5e531a2fa5c9c47b0-24-10-2022

Thanks

[2tw2]

Trace route data here

1 thinkbroadband-gw9.core-rs2.thdo.ncuk.net 15 15 0ms 0ms 3ms
2 te1-49-62.core-rs3.lcy.ncuk.net 15 15 0ms 0ms 0ms
3 xe-0-1-3-61.edge-rt1.thn.ncuk.net 15 15 0ms 1ms 7ms
4 linx-gw1.router.ntli.net 15 15 1ms 3ms 8ms
6 croy-core-2a-ae13-0.network.virginmedia.net 15 15 2ms 3ms 14ms
8 mort-07-b2-v4wan-165260-cust210.vm24.cable.virginm.net 15 15 10ms 14ms 22ms

[2tw2]

and my own test shows no packet loss?

[用心棒]

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@2tw2 wrote:

and my own test shows no packet loss?

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Please read localhost - Wikipedia to understand why this test does not show what you think.

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[legacy1 · Accepted solution]

Maybe you IP has change and BQM is on the old IP

[2tw2]

Of course! I set up a new BQM with new IP address and all is normal!

Thank you! Why didn't I think of that?