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jsch90sa
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BQM showing lots of dropouts and wifi is soooo slow

i have the M100 package and the amount of dropouts im getting seem to be increasing. the BQM chart is mostly red lines!

no doubt it is worse because of the easter hols but it doest help my working from home 😞 Is there anyone from VM able to help and diagnose? I have run the checks available from the website and it says everything is ok.

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jsch90sa
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Re: BQM showing lots of dropouts and wifi is soooo slow

1a651ee6ff479e9ca87cad501f634f3fb381e445.png

doesnt look good does it?

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Zoie_P
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Re: BQM showing lots of dropouts and wifi is soooo slow

Hi Jsch90sa,  

Thanks for your post, I have located your account if you could take your hub out of modem mode we can run som diagnostics, 

Zoie

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jsch90sa
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Re: BQM showing lots of dropouts and wifi is soooo slow

Hi Zoie,

Thank you for your reply. I will have to do this in the evening outside of work hours eg. after 6pm. Is this ok or do i need to provide a more specific timeframe?

Will i have to leave it for a long period of time? The problem has only recently got worse (probably due to easter holidays and congestion within the area).

 

thank you

 

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Gareth_L
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Re: BQM showing lots of dropouts and wifi is soooo slow

Hello jsch90sa

Thanks for your reply

I am here until 9pm today 

So I can check say at 7pm and see what might be causing this issue 

Gareth_L

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jsch90sa
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Re: BQM showing lots of dropouts and wifi is soooo slow

thanks. i will set up for then.

fyi this is BQM at the moment,

jsch90sa_0-1618849775610.png

 

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Gareth_L
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Re: BQM showing lots of dropouts and wifi is soooo slow

Hello jsch90sa

Thanks for that BQM and reply, 

Quite a lot of drops indeed 

I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

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jsch90sa
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Re: BQM showing lots of dropouts and wifi is soooo slow

ok thank you

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Chrisw0410
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Re: BQM showing lots of dropouts and wifi is soooo slow

I’ve got the same problem except I’m on M200 and speeds during the day are as low as 12mbps!

even now it’s less than 70!

I’ve new to virgin and aren’t impressed so far  

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Molly_G
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Re: BQM showing lots of dropouts and wifi is soooo slow

Hi @Chrisw0410,

 

Welcome to the forums and thanks for your message. Sorry to hear that you're experiencing slow speeds since joining us. Just to get a better understanding of the situation, I just have a few questions:

  • Are these speeds measured via ethernet cable?
  • Does wired connection present present the same issues as wireless?
  • Do you have any 3rd Party Boosters connected?
  • Are you also experiencing drop-outs or solely slow speeds?

We do offer further advice on improving Slow Speeds which may help.

 

Let me know how this goes and we can look into this for you,

Molly_G
Forum Team



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