Virgin Media Community

[Jsquires1990]

Hi anybody able to say whether these BQM snapshots are normal and to be expected, I recently got Sky Glass and as its totally IPTV I need to ensure that the connection is as normal as can be. 

8/4/22

9/4/22

 

10/4/22

 

11/4/22

 

Many thanks in a advance 🙏 

[Jsquires1990]

Just in case the following data is also needed I have supplied the routers upstream and downstream stats. 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	291000000	0.4	38	256 qam	20
2	139000000	0	38	256 qam	1
3	147000000	0.2	38	256 qam	2
4	155000000	0.5	38	256 qam	3
5	163000000	0.2	38	256 qam	4
6	171000000	0.4	38	256 qam	5
7	179000000	0.4	38	256 qam	6
8	187000000	0.5	38	256 qam	7
9	195000000	0.5	38	256 qam	8
10	203000000	0.4	38	256 qam	9
11	211000000	0.2	38	256 qam	10
12	219000000	0.2	38	256 qam	11
13	227000000	0.2	38	256 qam	12
14	235000000	0.2	38	256 qam	13
15	243000000	0.2	38	256 qam	14
16	251000000	0.5	38	256 qam	15
17	259000000	0.4	38	256 qam	16
18	267000000	0.5	38	256 qam	17
19	275000000	0.4	38	256 qam	18
20	283000000	0.5	38	256 qam	19
21	299000000	0.7	38	256 qam	21
22	307000000	1	38	256 qam	22
23	315000000	1.4	38	256 qam	23
24	323000000	1.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	1383	6
2	Locked	38.9	3479	144
3	Locked	38.9	2000	59
4	Locked	38.9	1767	38
5	Locked	38.6	2099	51
6	Locked	38.6	2349	31
7	Locked	38.9	1963	74
8	Locked	38.9	2198	62
9	Locked	38.6	2406	53
10	Locked	38.6	2543	54
11	Locked	38.9	2325	32
12	Locked	38.9	1453	27
13	Locked	38.9	1289	7
14	Locked	38.9	1741	18
15	Locked	38.9	1992	15
16	Locked	38.9	2069	19
17	Locked	38.6	2050	22
18	Locked	38.6	1824	13
19	Locked	38.9	1148	1
20	Locked	38.6	1114	3
21	Locked	38.6	1565	7
22	Locked	38.9	1551	10
23	Locked	38.6	1543	14
24	Locked	38.6	1404	7

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299996	41.8	5120	64 qam	1
2	39400014	41.8	5120	64 qam	4
3	46200004	41.8	5120	64 qam	3
4	53700014	41.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[alphaomega16]

Cant see images but does your inquiry involve what is discussed here?

https://community.virginmedia.com/t5/Speed/Packet-loss-and-upload-channel-32-qam/td-p/4983921

[Jsquires1990]

Thanks for the speedy reply, they seem to look similar to my BQM's - In the sense that between 4&10 the yellow is high! Thankfully not much red.

Hopefully the images will be approved ASAP

[conman33158]

We are all facing the same thing my friend 😞

[newapollo]

Hi @Jsquires1990 

As per the other posters, don't worry about the BQM just now as a large volume of customers are seeing teh same psikes at the same times. This is being looked into by the VM Network Teams.

Looking at your stats, they aappear to be good apart form the downstream Pre and Post RS errors

This may be an accumalation over time and not really affect performance. It would be better if yuo reboot the hub and then post those stats again in an hour or two. Resetting the hub will clear the currently showing errors and reset them to zero whhich will help determine if they are an issue.

I also suggest checking all your cabling, especially the white coaxial cable. Make sure it's snug and tight and free from any kinks.

[Jsquires1990]

Thanks Guys. 

I will reset and post the downstream stats again in a bit when not using the internet. 

[Jsquires1990]

---

@newapollo wrote:

Hi @Jsquires1990 

Looking at your stats, they aappear to be good apart form the downstream Pre and Post RS errors

This may be an accumalation over time and not really affect performance. It would be better if yuo reboot the hub and then post those stats again in an hour or two. Resetting the hub will clear the currently showing errors and reset them to zero whhich will help determine if they are an issue.

Here are the requested updated stats... I reset the connection about 1.5 hours ago. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	291000000	1	38	256 qam	20
2	139000000	0.5	38	256 qam	1
3	147000000	0.7	38	256 qam	2
4	155000000	0.9	38	256 qam	3
5	163000000	0.7	38	256 qam	4
6	171000000	0.7	38	256 qam	5
7	179000000	0.7	38	256 qam	6
8	187000000	0.9	38	256 qam	7
9	195000000	0.9	38	256 qam	8
10	203000000	0.7	38	256 qam	9
11	211000000	0.7	38	256 qam	10
12	219000000	0.7	38	256 qam	11
13	227000000	0.5	38	256 qam	12
14	235000000	0.5	38	256 qam	13
15	243000000	0.5	38	256 qam	14
16	251000000	0.7	38	256 qam	15
17	259000000	0.7	38	256 qam	16
18	267000000	0.7	38	256 qam	17
19	275000000	0.9	38	256 qam	18
20	283000000	1	38	256 qam	19
21	299000000	1.4	38	256 qam	21
22	307000000	1.5	38	256 qam	22
23	315000000	1.7	38	256 qam	23
24	323000000	1.9	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	4	0
2	Locked	38.6	17	0
3	Locked	38.6	6	0
4	Locked	38.9	7	0
5	Locked	38.6	5	0
6	Locked	38.9	6	0
7	Locked	38.9	5	0
8	Locked	38.9	20	0
9	Locked	38.9	4	0
10	Locked	38.9	3	0
11	Locked	38.6	5	0
12	Locked	38.9	6	0
13	Locked	38.9	6	0
14	Locked	38.9	6	0
15	Locked	38.9	6	0
16	Locked	38.9	5	0
17	Locked	38.6	4	0
18	Locked	38.6	7	0
19	Locked	38.9	5	0
20	Locked	38.6	5	0
21	Locked	38.6	12	0
22	Locked	38.9	5	0
23	Locked	38.9	4	0
24	Locked	38.9	5	0

---

Many thanks

[risc19]

Stats look good!

If your BQM is anything like mine then as of 6:00pm today its starting looking bad again.

Yesterday was bad from 3:00pm to 11:00pm.

[Jsquires1990]

---

@risc19 wrote:

Stats look good!

If your BQM is anything like mine then as of 6:00pm today its starting looking bad again.

Yesterday was bad from 3:00pm to 11:00pm.

---

Yes mine are bad between 4pm and 10pm, I am wandering why we are all seeing this issue. 

Are Virgin hiding a wider issue? - I am troubleshooting IPTV with Sky and they need to know its not a latency issue but sadly Virgin won't say yes or no. And the BQM could be incorrect!

Its a nightmare.