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BQM Madness

On our wavelength

Was having packet loss and intermittent connection issues over the past couple of months. A technician came out and swapped my hub 4 for a 5 and everything has been fine.

Since Saturday night though my BQMs have looked like this madness and I'm noticing issues in the evenings. Speeds seem ok, just unresponsive.

According to the app and the status phone line there's no issues locally but this is not right by any measure


Live Graph 


Up to speed

It looks like mine..

Hub 5 Modem Mode, Asus XT8
My Broadband Ping - Gig1 Modem Mode

On our wavelength


Adding my BQM image back in. (without the IP address this time)

On our wavelength

Yes mine the same similar locality.  totally pointless ringing Customer Services

Up to speed

Assuming you're all area 01? This seems to be a widespread issue, I've got the same BQM and issues 😞 Just waiting to see if it's any better today, it's around this time that it's started to go to pot over the past couple of days for me

I don't see it happening tonight so far.

Forum Team
Forum Team

Hi there 👋🏼.

Thank you for posting and welcoming you back onto the community forum 😊.

Sorry to see that your having issues with intermittent connection ☹.

Glad to see it was not happening at night, how is the connection for you now?

If this does happen again please try the service status line or page and keep us up to date.

Thank you.


Ari - Forum Team

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On our wavelength

There were a few people reporting the same issues in the same area, whatever the fault was seems to have been resolved now.


Great to hear things have been resolved JesusHairdo,

Thanks for letting us know.


On our wavelength

I spoke too soon, I've been seeing huge packet loss spikes over the past 24 hours and my connection has been unstable all evening. Rebooting the modem hasn't made any difference.

Status page and phone line only mentions the email issues.