Ahh ok, Well I asked Virgin for an Engineer but they just said they passed my case to level 2 tech, I am going to call them tomorrow for an update as it was Thursday they told me this, and I haven't received anything back.
What also makes me think it is my line, is my TV keeps getting errors too when I am trying to watch live channels, I have tripple checked every COAX connection in the house, so the problem must be between the house and the cab, as this is my second boostral box, they replaced the boostral 610 with the 710 but still the same issue.
Engineer said he was going to call me 2 days after his visit which was last Tuesday and he hasn't called either.
Will say what they say tomorrow.