Virgin Media Community

[Steve1701]

OK, I posted before Christmas about my dismal BB speeds.

I've been recovering from throat cancer so I haven't really been in any mood to keep checking, but over the last few weeks, I've been keeping a wary eye on what I'm getting.

I'm on what's laughingly called the 'Ultimate Oomph Bundle' so:

V6 + additional box (unused) / M600 fibre broadband / Talk anymore anytime / Oomph unlimited data sim (unused)

Alas, it's anything but ... I've done the usual: Switch off switch on, unplug plugin, yadda yadda, I use extremely expensive cables for everything audio/visual, yet same ole same ole.

Currently, I'm getting approx 280 on DL & 38 UL which re DL is HALF I am stupidly paying for! ...Last week I got the dreaded email (which IMO should come looking like ye old'e black envelope sent to inform someone of a death) saying I could upgrade my Hub3 - NEVER GOING TO HAPPEN - I'll cheerfully lop my hands off with a rabid-infested rusty blade before I'll have that piece of junk.

So ... I'd like something done about my speed in short order, or I might just go off into the sunset, along with any early dump fee they think they will be getting.

[japitts]

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@Steve1701 wrote:

Currently, I'm getting approx 280 on DL & 38 UL which re DL is HALF

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Is that wired or wireless? You've not said.

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.

[Steve1701]

Hey @japitts 

My connection is wired, and just for the hell of it given I've nothing better to do, here's the stats you asked for:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4	37	256 qam	25
2	267000000	2.4	37	256 qam	17
3	275000000	2	37	256 qam	18
4	283000000	2.5	37	256 qam	19
5	291000000	3	37	256 qam	20
6	299000000	3.5	37	256 qam	21
7	307000000	3.9	37	256 qam	22
8	315000000	4	37	256 qam	23
9	323000000	4	37	256 qam	24
10	339000000	4.1	37	256 qam	26
11	347000000	4.1	37	256 qam	27
12	355000000	4.1	37	256 qam	28
13	363000000	4.5	37	256 qam	29
14	371000000	4.5	38	256 qam	30
15	379000000	4.5	37	256 qam	31
16	387000000	4.3	37	256 qam	32
17	395000000	3.9	37	256 qam	33
18	403000000	3.4	37	256 qam	34
19	411000000	3.2	37	256 qam	35
20	419000000	3	37	256 qam	36
21	427000000	2.7	37	256 qam	37
22	435000000	2.5	37	256 qam	38
23	443000000	2.7	37	256 qam	39
24	451000000	2.7	37	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	5	0
2	Locked	37.3	12	0
3	Locked	37.6	8	0
4	Locked	37.6	10	0
5	Locked	37.6	11	0
6	Locked	37.6	15	0
7	Locked	37.6	6	0
8	Locked	37.6	5	0
9	Locked	37.3	5	0
10	Locked	37.3	5	0
11	Locked	37.3	5	0
12	Locked	37.6	4	0
13	Locked	37.3	5	0
14	Locked	38.6	6	0
15	Locked	37.6	4	0
16	Locked	37.6	5	0
17	Locked	37.6	6	0
18	Locked	37.6	5	0
19	Locked	37.6	16	0
20	Locked	37.3	5	0
21	Locked	37.6	6	0
22	Locked	37.6	1	0
23	Locked	37.6	6	0
24	Locked	37.6	7	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299966	39.8	5120	64 qam	1
2	39400021	39.8	5120	64 qam	4
3	46199981	39.8	5120	64 qam	3
4	53700043	39.8	5120	64 qam	2

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Martin_N]

Hi Steve1701,

Thank you for your post. I'm very sorry to hear about the issues you're having. 

I have taken a look on our system and it has advised there is short term connectivity issue. 

This can affecting your service. At this point in time we would advise to monitor this for 24 hours to see if there is an improvement. 

^Martin

[Steve1701]

Hi Martin 

I'll keep monitoring as requested, but given the issue is anything but 'short term' I am a little sceptical as to what you are going to suggest next. It's just beginning to be extremely frustrating now. To be honest, had I not been recovering from the cancer treatment I would have likely dumped VM a while back.

Anyway, thanks for taking the time to reply, I look forward to any solution you might come up with.

🤞

[Gigisnotagig]

Hey buddy!

I hope that your recovery picks up and hyoid beat that crap!!

ive just jointed virgin on 1gig package - IT IS CONTINUOUSLY CONSTANTLY SLOW! I get average dl speed of 300 if lucky and 40-50 upload speed… not a month in yet, thought it may settle and find its speed but it sounds similar to you - virgin rip off!!! 

[carl_pearce]

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@Gigisnotagig wrote:

Hey buddy!

I hope that your recovery picks up and hyoid beat that crap!!

ive just jointed virgin on 1gig package - IT IS CONTINUOUSLY CONSTANTLY SLOW! I get average dl speed of 300 if lucky and 40-50 upload speed… not a month in yet, thought it may settle and find its speed but it sounds similar to you - virgin rip off!!! 

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There is no 'settle in' period.

Have you tried reporting your issue?

[Adduxi]

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@Steve1701 wrote:

Hi Martin 

I'll keep monitoring as requested, but given the issue is anything but 'short term' I am a little sceptical as to what you are going to suggest next. <snip>

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You need to setup a BQM to do the monitoring for you.  It will show any problems right away and save you the hassle.

www.thinkbroadband.com/ping   Once this is running for 24 Hours you will get a good "picture" of the state of your circuit.  

[Adduxi]

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@Gigisnotagig wrote:

Hey buddy!    <snip>

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Please start your own thread for this. Jumping on another thread makes it difficult to follow and diagnose.

[Steve1701]

Hi Adduxi 

Is this what you need?