Menu
Reply
BJBarnett
  • 6
  • 0
  • 1
Tuning in
773 Views
Message 1 of 10
Flag for a moderator

BB so slow since moving

  • Since moving Tuesday the broadband has been so slow, even as low as 10Mb and I have a 200Mb deal!

No success with phoning customer services, I just get told different stories. 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

202750000

12.9

38

256 qam

9

2

210750000

12.9

38

256 qam

10

3

218750000

12.9

38

256 qam

11

4

226750000

12.9

38

256 qam

12

5

234750000

13.1

38

256 qam

13

6

242750000

13.3

38

256 qam

14

7

250750000

13.5

38

256 qam

15

8

258750000

13.5

38

256 qam

16

9

266750000

13.5

38

256 qam

17

10

274750000

13.5

38

256 qam

18

11

282750000

13.9

38

256 qam

19

12

290750000

14

38

256 qam

20

13

298750000

14.1

38

256 qam

21

14

306750000

14

38

256 qam

22

15

314750000

14.3

38

256 qam

23

16

322750000

14.3

38

256 qam

24

17

330750000

14.4

38

256 qam

25

18

338750000

14.5

38

256 qam

26

19

346750000

14.5

38

256 qam

27

20

354750000

14.5

38

256 qam

28

21

362750000

14.5

38

256 qam

29

22

370750000

14.4

38

256 qam

30

23

378750000

14.4

38

256 qam

31

24

386750000

14.6

38

256 qam

32

 

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.6

5

0

2

Locked

38.9

6

0

3

Locked

38.6

5

0

4

Locked

38.6

5

0

5

Locked

38.6

5

0

6

Locked

38.6

4

0

7

Locked

38.9

6

0

8

Locked

38.6

5

0

9

Locked

38.9

6

0

10

Locked

38.9

4

0

11

Locked

38.6

5

0

12

Locked

38.9

4

0

13

Locked

38.6

4

0

14

Locked

38.9

8

0

15

Locked

38.9

5

0

16

Locked

38.6

4

0

17

Locked

38.9

5

0

18

Locked

38.6

5

0

19

Locked

38.9

9

0

20

Locked

38.6

5

0

21

Locked

38.9

6

0

22

Locked

38.6

5

0

23

Locked

38.9

1

0

24

Locked

38.9

0

0

 

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

46200000

42.3

5120

64 qam

3

2

60300000

42

5120

64 qam

1

3

53700000

42.5

5120

64 qam

2

4

39400000

42.3

5120

64 qam

4

 

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

 

Network Log

Time

Priority

Description

07/05/2021 13:21:4

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 13:19:27

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 12:54:58

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 08:40:7

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 08:40:7

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 06:52:26

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 03:43:40

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 03:21:48

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 00:54:50

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/05/2021 03:42:56

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/05/2021 03:42:5

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/05/2021 01:47:24

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/05/2021 01:46:0

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/05/2021 23:22:10

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/05/2021 23:16:44

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/05/2021 01:29:3

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/05/2021 01:27:55

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/05/2021 01:27:6

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/05/2021 07:50:43

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/05/2021 07:50:41

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Tags (3)
0 Kudos
Reply
conman33158
  • 1.67K
  • 134
  • 364
Super solver
768 Views
Message 2 of 10
Flag for a moderator

Re: BB so slow since moving

The router stats you have posted are unreadable. Also copy and paste from a laptop or PC not a tablet or phone 🙂

Can you please upload your router stats and set up a BQM

Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser

Do NOT log in, just click “Check Router Status” at the bottom of the page. Sometimes the “Check Router Status” is missing, in this case just go ahead and log in and go to Advanced Settings-> Tools-> Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs, if you get a yellow warning just click the Post button again.

Do not try to fit everything in one post! You can use more than one post for each item if needed!

If you get a warning when you hit “Post” just hit “Post” again and it should work ok!

Please do not use screenshots

Also can you please setup a Broadband Quality Monitor (BQM) at thinkbroadband.com. Just click on Create a new monitor.

Under your graph you just created Click (Share Live Graph)

Copy the text in the “Direct Link” box and paste it on here

 

***********************************************************************************************************************************
BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
0 Kudos
Reply
BJBarnett
  • 6
  • 0
  • 1
Tuning in
760 Views
Message 3 of 10
Flag for a moderator

Re: BB so slow since moving

Sorry, first time using this.

Copied from laptop this time. I've also now set up the BQM

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

202750000

12.9

38

256 qam

9

2

210750000

12.9

38

256 qam

10

3

218750000

12.9

38

256 qam

11

4

226750000

12.9

38

256 qam

12

5

234750000

13.1

38

256 qam

13

6

242750000

13.3

38

256 qam

14

7

250750000

13.5

38

256 qam

15

8

258750000

13.5

38

256 qam

16

9

266750000

13.5

38

256 qam

17

10

274750000

13.5

38

256 qam

18

11

282750000

13.9

38

256 qam

19

12

290750000

14

38

256 qam

20

13

298750000

14.1

38

256 qam

21

14

306750000

14

38

256 qam

22

15

314750000

14.3

38

256 qam

23

16

322750000

14.3

38

256 qam

24

17

330750000

14.4

38

256 qam

25

18

338750000

14.5

38

256 qam

26

19

346750000

14.5

38

256 qam

27

20

354750000

14.5

38

256 qam

28

21

362750000

14.5

38

256 qam

29

22

370750000

14.4

38

256 qam

30

23

378750000

14.4

38

256 qam

31

24

386750000

14.6

38

256 qam

32



Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.6

5

0

2

Locked

38.9

6

0

3

Locked

38.6

5

0

4

Locked

38.6

5

0

5

Locked

38.6

5

0

6

Locked

38.6

4

0

7

Locked

38.9

6

0

8

Locked

38.6

5

0

9

Locked

38.9

6

0

10

Locked

38.9

4

0

11

Locked

38.6

5

0

12

Locked

38.9

4

0

13

Locked

38.6

4

0

14

Locked

38.9

8

0

15

Locked

38.9

5

0

16

Locked

38.6

4

0

17

Locked

38.9

5

0

18

Locked

38.6

5

0

19

Locked

38.9

9

0

20

Locked

38.6

5

0

21

Locked

38.9

6

0

22

Locked

38.6

5

0

23

Locked

38.9

1

0

24

Locked

38.9

0

0

0 Kudos
Reply
BJBarnett
  • 6
  • 0
  • 1
Tuning in
759 Views
Message 4 of 10
Flag for a moderator

Re: BB so slow since moving

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

46200000

42.3

5120

64 qam

3

2

60300000

42

5120

64 qam

1

3

53700000

42.5

5120

64 qam

2

4

39400000

42.3

5120

64 qam

4



Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

0 Kudos
Reply
BJBarnett
  • 6
  • 0
  • 1
Tuning in
758 Views
Message 5 of 10
Flag for a moderator

Re: BB so slow since moving

 

Network Log

Time

Priority

Description

07/05/2021 13:21:4

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 13:19:27

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 12:54:58

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 08:40:7

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 08:40:7

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 06:52:26

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 03:43:40

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 03:21:48

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/05/2021 00:54:50

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/05/2021 03:42:56

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/05/2021 03:42:5

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/05/2021 01:47:24

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/05/2021 01:46:0

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/05/2021 23:22:10

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/05/2021 23:16:44

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/05/2021 01:29:3

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/05/2021 01:27:55

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/05/2021 01:27:6

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/05/2021 07:50:43

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/05/2021 07:50:41

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

0 Kudos
Reply
conman33158
  • 1.67K
  • 134
  • 364
Super solver
754 Views
Message 6 of 10
Flag for a moderator
Helpful Answer

Re: BB so slow since moving

Your download stream power levels are way too high 😞

You will most certainly need an engineer visit to put this right. Best to ring Virgin on or just after 8am on 0345 454 1111 or alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be between 5-10 days, sometimes sooner, sometimes later depending on how busy they are. If you decide to call it in it will run through a few automated options and after that ring back again and it should recognise that you have rang previously and then put you in the queue for a Virgin representative.

***********************************************************************************************************************************
BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
0 Kudos
Reply
BJBarnett
  • 6
  • 0
  • 1
Tuning in
741 Views
Message 7 of 10
Flag for a moderator

Re: BB so slow since moving

Thank you for taking a look. 

Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
659 Views
Message 8 of 10
Flag for a moderator

Re: BB so slow since moving

Good morning @BJBarnett 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your broadband. 

 

I have just taken a quick look over your account and can see that you have spoken with someone this morning? 

 

Have you managed to get things sorted? 

 

Kind regards,

Zak_M

0 Kudos
Reply
BJBarnett
  • 6
  • 0
  • 1
Tuning in
657 Views
Message 9 of 10
Flag for a moderator

Re: BB so slow since moving

Yes thank you, the issue is resolved.

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
655 Views
Message 10 of 10
Flag for a moderator

Re: BB so slow since moving

Brilliant glad to hear that. 

 

Keep an eye on things and if there are any further issue then please do let us know. 

 

Kind regards,

Zak_M 

0 Kudos
Reply