Virgin Media Community

[gurmeet1967]

I have signed up for 200M speed but most of the time the actual speed is less than 100, and evenings weekends are so bad, it drops down to 20-30MBPs, so degraded and poor performance.Even just checked now its so bad - 

[gurmeet1967]

I have called in CSA and they did test/rest the equipment, right now it's 99, still not what i'm paying for. It was 189 last Thursday 4th Feb afternoon but stayed at that level only for an hour and then dropped again. Could someone help.

[Speedluvver]

I have the same - status says no issues - but there really are

[gurmeet1967]

Thanks, yes correct, status says no issue but definitely something is wrong, in-fact I have been suffering for 2 weeks now. 

[gurmeet1967]

can anyone help please, or we shall raise a high level complaint.

[Brava210]

Are you testing via Wifi or Ethernet cable?

[Speedluvver]

I am on ethernet - still VERY slow

[gurmeet1967]

Thanks, i have done both, wifi is coming up 40, and Enet is 56, i'm paying for 200. 

[gurmeet1967]

just tested, speed is 95.4 on wifi and 116 on Enet - still well below the contractual agreement. 

[gurmeet1967]

it has dropped down to 23.7 now, very bad performance 😞 tried to call virgin and it goes to automated reset equipment route, so very bad customer service.