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gurmeet1967
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BB quality and speed issue poor performance

I have signed up for 200M speed but most of the time the actual speed is less than 100, and evenings weekends are so bad, it drops down to 20-30MBPs, so degraded and poor performance.Even just checked now its so bad - virgin speed.jpg

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gurmeet1967
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Re: BB quality and speed issue poor performance

I have called in CSA and they did test/rest the equipment, right now it's 99, still not what i'm paying for. It was 189 last Thursday 4th Feb afternoon but stayed at that level only for an hour and then dropped again. Could someone help.
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Speedluvver
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Re: BB quality and speed issue poor performance

I have the same - status says no issues - but there really are

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gurmeet1967
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Re: BB quality and speed issue poor performance

Thanks, yes correct, status says no issue but definitely something is wrong, in-fact I have been suffering for 2 weeks now. 

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gurmeet1967
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Re: BB quality and speed issue poor performance

can anyone help please, or we shall raise a high level complaint.
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Brava210
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Re: BB quality and speed issue poor performance

Are you testing via Wifi or Ethernet cable?

 

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Virgin 350 Hub 3, 3 x V6, TP-Link Deco AX20 x1, M5 x2 - United Artists/Telewest/VM Since 1990
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Speedluvver
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Re: BB quality and speed issue poor performance

I am on ethernet - still VERY slow

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gurmeet1967
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Re: BB quality and speed issue poor performance

Thanks, i have done both, wifi is coming up 40, and Enet is 56, i'm paying for 200. 

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gurmeet1967
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Re: BB quality and speed issue poor performance

just tested, speed is 95.4 on wifi and 116 on Enet - still well below the contractual agreement. 

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gurmeet1967
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Re: BB quality and speed issue poor performance

it has dropped down to 23.7 now, very bad performance 😞 tried to call virgin and it goes to automated reset equipment route, so very bad customer service.
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