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InFESTation
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BB down

Last few days the on demand tv has had the odd issue sometimes up to 5 minutes of no streaming.

Tonight the internet has dropped and beennout for over 40 minutes now, IP telephone is still fine, but no streaming or BB service.

Have already done reboots and resets still no internet access.

The status info in the apps says all is good but clearly not okay!

Codes so far on v6 box c133 and v210

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jbrennand
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Re: BB down

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually only covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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