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sam1970
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BB Speed dropped significantly

Iam on 108Mbps contract and apart from the usual drop in service every 2-3 months for a couple of hours I had no major issues until two weeks ago. The speed had dropped significantly to 40mb at best using ethernet cable to hub 3 (I used to get the full 108). On wifi the speed drops to 20-25 from the usual 80-90 Mbps. Tried to call Virgin few times but gave up after being on hold for over an hour. I have only got less than 2 months in my contract but if this is not sorted I dont think I will be renewing as Iam paying for a service Iam not getting.

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MikeRobbo
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Alessandro Volta
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Message 2 of 9
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Re: BB Speed dropped significantly

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 3 of 9
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Re: BB Speed dropped significantly

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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sam1970
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Message 4 of 9
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Re: BB Speed dropped significantly

Hi

 

This is what Iam getting.

R
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
387000000
Locked
Ranged Upstream Channel (Hz)
32600000
Locked
Provisioning State
Online

 

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sam1970
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Re: BB Speed dropped significantly

(On here click the Link icon )

I cant click on here..Can you help please?
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MikeRobbo
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Message 6 of 9
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Re: BB Speed dropped significantly

Use the Reply button not Quick Reply.

linkcamera

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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sam1970
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Message 7 of 9
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Re: BB Speed dropped significantly

My BQM 

 

Thank you for your help

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sam1970
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Message 8 of 9
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Re: BB Speed dropped significantly

Any ideas please? Still not getting more than 40Mbps at best

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Buffer6
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Message 9 of 9
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Re: BB Speed dropped significantly

Please re-read post 3 again, we'll need more info to determine what the problem might be.

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