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Message 11 of 18
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Re: BB Breakdown Cost

tried calling and not getting through thats why I posted lol

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Message 12 of 18
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Re: BB Breakdown Cost

Hi fist101,

 

Our apologies for the issues you're having with your WiFi. 

 

I will private message you so we can take a further look into this. 

 

^Martin

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Message 13 of 18
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Re: BB Breakdown Cost

@fist101

Please post back after the field manager's visit. I'd be very interested to know how he resolves the WiFi speed.

Thanks!

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Message 14 of 18
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Re: BB Breakdown Cost

Configered domething in wifi settings, sorry not sure what it was called but is the part to do with firmwre which assigns more wifi to the device thats doing the most, then set up static ip address to lap top, was  more interested in him fixing so does not drop out, did swap router as was faulty even though new and up to now, 6 hours later all seems great

 

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Message 15 of 18
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Re: BB Breakdown Cost

What WiFi speed do you get now? 

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Message 16 of 18
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Re: BB Breakdown Cost

Using just 1 device (Dell Laptop) on wifi is between 350 - 400, wifes phone (HTC) gets over 500mbps as did the techs Samsung 8 but most important is the fact signal has not been dropping out at all so everything is uninterupted

 

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Message 17 of 18
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Re: BB Breakdown Cost

Good. So the engineer has got you working on 5GHz now, which allows a greater bandwidth. 

Just remember that speed guarantees apply only to wired connections, not WiFi. 

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Message 18 of 18
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Re: BB Breakdown Cost

Hi, was not about the speed though it was the dropping out vof the sinal that became annoying lol

 

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