So Virgin you did ask me to start my own thread! Here goes!! KT6 postcode. Started November 2020. Dropping out totally/intermittent/ extremely slow (0.2 to 2 Mbps checking speed with SamKnows on Hub4 as advised by Virgin) during 9am to 6pm Monday to Friday. Told they are doing upgrade. Initial completion date 19th Jan, then 29th Jan now 12th Feb. What’s the next date going to be? Have raised two official complaints in writing. 28 days up on 10th Feb for a response. Will take to Ombudsman if I don’t get a satisfactory response.
Can everyone with the same problem please raise a complaint in writing to Complaints, Virgin Media, SunderlandSR43 4AA (state you only want to be contacted by letter or email) and ask for compensation.
