Please could anyone can help or get me in contact with someone who might be able to.
I have had this issue since I moved into this property 3 months ago. My download speed to a single connection is awful compared to multi-connection downloads.
4 of the 6 ethernet connected devices have around 25-40 Mbps download speed over a single-threaded download. All computers receive 500Mbps over a multi-threaded download.
A number of devices within the house, ethernet and wifi connected have matching single and multi-thread download speeds however 4 of them do not and get a max 40Mbps compared to the 500Mbps we are promised.
This issue isn't present when connecting the computer to a different address to a BT router meaning it's not the computers issue alone.
When no one’s using the internet the download is still caped at around 35Mbps.
Check with Area faults on 0800 561 0061 or if you have a VM landline 150 as small faults are not shown on the VM status page.
You could try connecting a single PC/Laptop to the Hub in Modem mode and see what speeds you get. This will give the Hub a different WAN IP for routing out.
Try a factory reset? VM will ask you to so this in any case.
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
I restarted it. I looked into this a month ago and followed everything. The internet has also been generally rubbish for the past couple of days on top of the download speed for single-thread downloads still being less than 40 Mbps.
Is there a way to elevate this case as the internet is hardly useable at the moment?
I have messaged them online and they sent out a technician who didn't understand or know what to do at all.