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manaomanao
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Awful download speeds over past 24 hours

Hi, signed up a couple of months back and speeds have been fantastic until this morning, where test results have been coming in at a mere 10-20% of the usual rate. Still having the same issues now, even after rebooting the modem.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1411000000-3.536256 qam31
2195000000-4.436256 qam8
3203000000-4.936256 qam9
4211000000-4.734256 qam10
5219000000-530256 qam11
6227000000-527256 qam12
7235000000-4.736256 qam13
8243000000-4.936256 qam14
9251000000-4.536256 qam15
10259000000-4.236256 qam16
11267000000-4.736256 qam17
12275000000-4.536256 qam18
13283000000-3.736256 qam19
14291000000-436256 qam20
15299000000-3.736256 qam21
16307000000-3.436256 qam22
17315000000-3.736256 qam23
18323000000-436256 qam24
19363000000-3.536256 qam25
20371000000-3.736256 qam26
21379000000-336256 qam27
22387000000-3.436256 qam28
23395000000-3.736256 qam29
24403000000-3.436256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.380
2Locked36.3700
3Locked36.3430
4Locked34.313720
5Locked30.835874500
6Locked27.833417753669211
7Locked36.6170
8Locked36.360
9Locked36.350
10Locked36.3150
11Locked36.330
12Locked36.3110
13Locked36.360
14Locked36.390
15Locked36.340
16Locked36.650
17Locked36.360
18Locked36.350
19Locked36.300
20Locked36.670
21Locked36.660
22Locked36.640
23Locked36.600
24Locked36.650

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1325999475.1512064 qam13
2394001365.1512064 qam12
3462000095.1512064 qam11
4537000215.1512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000




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manaomanao
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Re: Awful download speeds over past 24 hours

Network Log

Time Priority Description

17/03/2020 23:35:34Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 23:34:1noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 23:13:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 23:12:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 23:08:47Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 23:08:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 23:08:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 23:08:4noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 23:06:56Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 23:06:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 21:34:18Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 21:34:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:30:22Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:46criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:46criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:25:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:23:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:23:15Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/03/2020 22:03:5Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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jbrennand
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Re: Awful download speeds over past 24 hours

You have a fault (probably noise). Down channels 5 & 6 are borked - low signal noise ratio's and too many RS errors - also you upstream power levels are all at the maximum limit and may be struggling.
Call it in as a fault and see if they can see it - or wait here for a day or two until a VM mod picks up the thread and offers to help.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
manaomanao
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Re: Awful download speeds over past 24 hours

Thanks, John. Not a fan of offshore call centres so I think I'll hang on here until some help arrives.

Abysmal speed issues still occurring as of this morning. Thankfully we're only on a monthly rolling contract if things don't get resolved.

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Zak_M
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Re: Awful download speeds over past 24 hours

Hi there @manaomanao

 

We sure do need to take a look into this, I am going to pop you a PM so that we can get some account details. 

 

Kind Regards 

Zak_M

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