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xHesketh
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Average speed very low and ping unstable

Hi,

I have been having issues with ping being very sparatic and speeds being slow. I have done the occasional speedtest and various other tests and occasionally the speed would be low but the device was said to be fine so I didn't think too much of it.

I initially thought the ping and speed dipping was due to congestion/too many devices connected so I optted to buy another router that should be able to handle a lot more than the current virgin media router (Hub 3). It has solved a lot of the WI-FI issue that I have had although other issues remain. This doesn't solve the ping issue and it jumps from 30ish on various services to over 150 in quick succession.

I now decided that I'd set up a speedtest to run every hour and for the past 2 days my average download speed has been 160mb when I am paying for 500mb. This is absurd that it is so low and has been an issue more or less since we got it. I only now decided to actually test to see what exactly is happening. The average upload is around 31, which is more reasonable although, very frequently, dips to 10-15, which is way lower than it should be.

On top of this the ping issue has made a vareity of online games unplayable. The constant changes in ping (tested on multiple devices) means the game freezes or suddently gets slow, disconnects, losing packets etc. I've handled some of these issue occuring every once in a while but they have gotten more frequent and I can't really play online realiably anymore so something needs to be done.

This is mainly used on a wired connection using different desktop PCs and the HUB 3. In reply's to this message, I have posted downstream, upstream etc. and the speedtest numbers over the past couple days.

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xHesketh
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Message 2 of 17
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Re: Average speed very low and ping unstable

SPEEDTESTS

ID || Time || Download (Mbit/s) || Upload (Mbit/s) || Ping (ms) || More

4927/04/2021, 20:00:29185.20921612.8076824.672 
4827/04/2021, 19:00:2569.58694416.16222419.855 
4727/04/2021, 18:00:2563.26317617.98617616.961 
4627/04/2021, 17:00:3193.55900830.26418417.424 
4527/04/2021, 16:00:3474.25381624.03054417.193 
4427/04/2021, 15:00:2786.15789635.50999218.329 
4327/04/2021, 14:00:2488.49850436.70694416.211 
4227/04/2021, 13:00:2861.61405635.20854419.165 
4127/04/2021, 12:00:2680.03646436.90529616.261 
4027/04/2021, 11:00:3491.73199233.27255218.842 
3927/04/2021, 10:00:22543.8411236.82853619.035 
3827/04/2021, 09:00:2770.04515236.8804816.312 
3727/04/2021, 08:00:2283.49923236.29384816.807 
3627/04/2021, 07:00:25179.29369636.65753617.045 
3527/04/2021, 06:00:2553.50618436.15551216.588 
3427/04/2021, 05:00:34163.16911236.76279218.825 
3327/04/2021, 04:00:1889.64599236.86519216.693 
3227/04/2021, 03:00:2675.27568836.73325619.331 
3127/04/2021, 02:00:27117.12908836.78649616.16 
3027/04/2021, 01:00:25114.28296836.8695618.814 
2927/04/2021, 00:00:21109.51816836.63920815.852 
2826/04/2021, 23:00:29106.91061636.44454419.114 
2726/04/2021, 22:00:30140.64474431.26667221.168 
2626/04/2021, 21:00:3279.222221.60241618.376 
2526/04/2021, 20:00:25108.47429617.20025618.428 
2426/04/2021, 19:00:28263.94782434.53080821.334 
2326/04/2021, 18:00:2372.1451220.8350817.848 
2226/04/2021, 17:00:24110.02323233.1910420.151 
2126/04/2021, 16:00:27543.14888834.53250423.343 
2026/04/2021, 15:00:24109.83911236.6267617.263 
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xHesketh
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Message 3 of 17
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Re: Average speed very low and ping unstable

BROADBAND QUALITY MONITOR

xHesketh_0-1619552224332.png

 

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Anonymous
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Message 4 of 17
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Re: Average speed very low and ping unstable

is that speed test wired? what device did you use?

Also, set up a think broadband quality monitor and post the live graph here
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xHesketh
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Message 5 of 17
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Re: Average speed very low and ping unstable

I AM UNABLE TO PROVIDE THE DOWNSTREAM/UPSTREAM ETC AS OF NOW DUE TO THE ROUTER TIMING OUT EVERYTIME I TRY TO ACCESS IT. IF I FIGURE OUT WHY THEN I WILL REPLY WITH THE REVENT INFO. I HAVE STILL PROVIDED SPEEDTESTS AND BROADBAND QUALITY MONITOR.

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xHesketh
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Message 6 of 17
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Re: Average speed very low and ping unstable

This is mainly used on a wired connection using different desktops PCs and the HUB 3

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xHesketh
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Message 7 of 17
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Re: Average speed very low and ping unstable

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Hayley_S
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Message 8 of 17
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Re: Average speed very low and ping unstable

Hello @xHesketh,

 

Welcome to our community page, thank you for posting on here.

 

I am sorry to see that you are having issues with your broadband.

 

I am unable to locate your account when using your forums details, please can you tell me if you are still needing help with this? 

 

Look forward to your response.

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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xHesketh
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Message 9 of 17
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Re: Average speed very low and ping unstable

Yes, I still need help. It's been a consistant issue for a few months and I don't see a sign of it going away.

What details do you need? When using the forum it required me to make a new account, I can link them or change something if needed.

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Hayley_S
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Message 10 of 17
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Re: Average speed very low and ping unstable

No problem, I will send you a private message now.

 

Please look out for this in the purple envelope at the top of your screen.

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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