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Dfl2016
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Ascending speed close to zero

Hi,

I have had severe issues with my connection lately, in particular when working from home, which has become almost impossible.

I’ve followed all the tests proposed by the support online, but everything seems fine (no issues in my area, ...) but it appears that very often my ascending speed is close to 0.

can someone help me on this?

Many thanks

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MikeRobbo
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Alessandro Volta
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Message 2 of 12
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Re: Ascending speed close to zero

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: Ascending speed close to zero

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Dfl2016
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Re: Ascending speed close to zero

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Dfl2016
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Re: Ascending speed close to zero

Canaux agrégés en aval

Canal Fréquence (Hz) Puissance (dBmV) SNR (dB) Modulation ID canal

1331000000-1.738256 qam25
2203000000-3.238256 qam9
3211000000-2.938256 qam10
4235000000-2.538256 qam13
5243000000-2.738256 qam14
6251000000-1.938256 qam15
7259000000-240256 qam16
8267000000-1.738256 qam17
9275000000-2.240256 qam18
10283000000-1.940256 qam19
11291000000-2.238256 qam20
12299000000-1.738256 qam21
13307000000-2.240256 qam22
14315000000-238256 qam23
15323000000-2.238256 qam24
16339000000-1.938256 qam26
17347000000-238256 qam27
18355000000-240256 qam28
19363000000-1.940256 qam29
20371000000-1.940256 qam30
21379000000-2.240256 qam31
22387000000-240256 qam32



Canaux agrégés en aval

Canal État verouillé RxMER (dB) Erreurs pré-RS Post RS Erreurs

1Locked38.9100
2Locked38.62841
3Locked38.99351
4Locked38.9180
5Locked38.960
6Locked38.6160
7Locked40.3340
8Locked38.9320
9Locked40.3460
10Locked40.3230
11Locked38.9100
12Locked38.9290
13Locked40.3200
14Locked38.6230
15Locked38.620
16Locked38.9290
17Locked38.6350
18Locked40.3360
19Locked40.9130
20Locked40.3200
21Locked40.9776
22Locked40.320
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Dfl2016
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Re: Ascending speed close to zero

Canaux agrégés en amont

Canal Fréquence (Hz) Puissance (dBmV) Taux de symbole (ksps) Modulation ID canal

15370000045.3512032 qam2
23940000044.8512032 qam4
34620000045.3512032 qam3
46030000045.3512032 qam1



Canaux agrégés en amont

Canal Type de canal T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Dfl2016
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Re: Ascending speed close to zero

Configuration générale

Accès réseau
Autorisé
Nombre maximal de CPEs
1
Baseline Privacy
Activé
Mode DOCSIS
Docsis30
Fichier de configuration
ldJKDHSUBsgvca69834ncxv987325



Primary Downstream Service Flow

SFID15448
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID1040
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Dfl2016
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Re: Ascending speed close to zero

Journal de réseau

Temps Priorité Description

16/12/2020 09:42:41Attention!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 09:42:41Attention!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 08:30:35Attention!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 08:30:33Attention!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 08:25:15Attention!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 08:25:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 07:06:55Attention!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 07:06:50Attention!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 07:03:29Attention!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 07:00:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 05:29:7Attention!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 05:29:3Attention!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 03:37:27Attention!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 03:37:25Attention!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 03:35:5Attention!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 03:32:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 03:32:34Attention!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 03:32:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 03:32:32Attention!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 03:32:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MikeRobbo
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Alessandro Volta
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Message 9 of 12
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Re: Ascending speed close to zero

Your Upstream Modulations are all too low, they should be at 64 QAM.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

Canal Fréquence (Hz) Puissance (dBmV) Taux de symbole (ksps) Modulation ID canal

15370000045.3512032 qam2
23940000044.8512032 qam4
34620000045.3512032 qam3
46030000045.3512032 qam1

 


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Dfl2016
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Message 10 of 12
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Re: Ascending speed close to zero

Hi Mike,

Thank you very much for your help. I’d like to try the call, as I really need to get this solved. Which phone number should I use?

thanks again

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