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Area 31 Northampton - Abysmal speeds after 6pm every evening for months now

Having major issues with poor speeds after 6pm for months now in northampton prior to 6pm I get speeds of 200mbit pretty much consistently (both wired and wireless) then the second it gets to 6pm on-wards the speeds plummet to as low as 3mbit and browsing websites, streaming becomes next to impossible.

Spoke to Virginmedia support and they where quite frankly utterly useless, so really don't want to call them again unless I absolutely have to.

Also out of curiousity, has anyone successfully left virginmedia if their minimum guaranteed speed is below their own criteria and if the fault has not been resolved within 30 days?

Here are the stats (Support said they look fine?)

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1411000000-7.237256 qam1
2419000000-737256 qam2
3427000000-7.437256 qam3
4435000000-7.537256 qam4
5443000000-7.537256 qam5
6451000000-7.737256 qam6
7459000000-7.737256 qam7
8467000000-837256 qam8
9475000000-8.537256 qam9
10483000000-8.437256 qam10
11491000000-8.437256 qam11
12499000000-8.737256 qam12
13507000000-8.537256 qam13
14515000000-8.937256 qam14
15523000000-9.537256 qam15
16531000000-9.437256 qam16
17539000000-9.736256 qam17
18547000000-10.236256 qam18
19555000000-10.236256 qam19
20563000000-10.736256 qam20

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.925512016 qam93
2257999664.75512016 qam96
3326000004.85512016 qam95
4393999114.875512016 qam94

 

Network Log

Time Priority Description

11/11/2019 21:00:38ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2019 21:15:2ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 10:58:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 12:01:37ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 15:28:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 15:43:16ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 16:57:12ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:08:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2019 06:59:33ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/11/2019 13:00:15ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/11/2019 21:51:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2019 17:58:11ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2019 04:32:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2019 09:42:46ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2019 14:57:41ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2019 01:07:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/11/2019 00:51:56ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2019 05:44:58ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2019 15:21:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2019 14:19:59ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Message 2 of 8
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Re: Area 31 Northampton - Abysmal speeds after 6pm every evening for months now

Here is a speedtest, its better this evening (yesterday it was around 8mbits down) but still almost 10 times slow than it should be

https://www.speedtest.net/result/8826918249

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Re: Area 31 Northampton - Abysmal speeds after 6pm every evening for months now

I also have the exact same issue and I am based in Wellingborough. Throughout the day I get my average download speed of 50Mbps, however from about 6pm it drops to about 10Mbps and sometimes even less. Spoke to Virgin Media support the last two days, both hour phone calls, both put through to the wrong department and always get cut off. The support team have been useless. Also to add after about 10pm the speed increases, from what I can see there is either some sort of data cap in place or there is not enough pipe to cope with the bandwidth from users streaming and browsing the web in the evenings. I have asked for the issue to be escalated and currently awaiting a response.

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Re: Area 31 Northampton - Abysmal speeds after 6pm every evening for months now

Hit the character limit so here are the rest of the modem stats.

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6210
2Locked37.6240
3Locked37.6270
4Locked37.6190
5Locked37.6130
6Locked37.3190
7Locked37.6140
8Locked37.3130
9Locked37.6260
10Locked37.6340
11Locked37.3180
12Locked37.6330
13Locked37.6210
14Locked37.3320
15Locked37.3760
16Locked37.3260
17Locked36.6570
18Locked36.3790
19Locked36.3830
20Locked36.32120

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Area 31 Northampton - Abysmal speeds after 6pm every evening for months now

What speed are you paying for as even 50mbit seems very low to me even for off-peak times?
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Re: Area 31 Northampton - Abysmal speeds after 6pm every evening for months now

Hi. In Kettering. Same issue, should have 100mb, had v low speeds (things downloading in kBs! at some points). I noticed few days ago. Gone though same usual resets/tests etc. improved a bit recently but still not up to speed. Was first told I needed engineer but cancelled when seemed to be working again. Then when v slow again was told they’re aware, not my home but due to demand getting higher in area and engineers on it.  Should be resolved by 6th Dec. However at no point has it said there is an issue in area on site etc? Will see tomorrow I suppose. 

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Re: Area 31 Northampton - Abysmal speeds after 6pm every evening for months now

Thank you for your post Daleski.

 

I can see from your results that there may be some downstream power level issues as well as some SNR issues on the upstream.

 

For this we would need to book you in a technician to fix this for you, so to do so I'll pop you over a private message now if you can please respond to this by going to the purple envelope in the top right of the screen.

 

Thank you, Emily.

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Message 8 of 8
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Re: Area 31 Northampton - Abysmal speeds after 6pm every evening for months now

Throughout the day I get my average download speed of 50Mbps, however from about 6pm it drops to about 10Mbps and sometimes even less. Spoke to Virgin Media support the last two days, both hour phone calls, both put through to the wrong department and always get cut off. The support team have been useless. Also to add after about 10pm the speed increases, from what I can see there is either some sort of data cap in place or there is not enough pipe to cope with the bandwidth from users streaming and browsing the web in the evenings. official website

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