Until approx 2 weeks ago my connection at home was spot on but since approx 27th November my connection has been erratic with dropped packets and high and variable pings.
This is what I have tried
Here is the live BQM. The red blocks are where I am testing modem mode (which made no obvious difference).
Hope someone can help. Literally just signed a new contract with virigin and within a day or two the connection has gone downhill.
Here are my status data (router reset approx 1 hour ago):
Cable Modem StatusItem Status Comments
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Additional data from ROuter Status page:
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Primary Downstream Service Flow
Primary Upstream Service Flow
Time Priority Description
All your Downstream Power Levels are too high.
This will need an engineer to put right.
You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.
If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.