Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
326 Views
Message 1 of 2
Flag for a moderator

Area 21 - issues in the evening

Got back from a vacation a week ago, and all through the week the effective bandwidth was within 6Mbps (according to Google provided speedtests against a London-based testing site) on a 70Mbps package. Plus ~7% packet drop rate (ongoing ICMP ping on 8.8.8.8), which makes web experience miserable.

All that a month after a service price increase - I am very disappointed.

 

0 Kudos
Reply
Highlighted
  • 1.34K
  • 81
  • 257
Forum Team
Forum Team
265 Views
Message 2 of 2
Flag for a moderator

Re: Area 21 - issues in the evening

Hi Srgvd,

 

Thank you for posting on our forums with your concerns. I'm really sorry that you've been receiving slower than expected speeds.

 

In taking a look at the backend of your services, I've been unable to identify any cause for concern. How's everything been since your post?

 

Could you also confirm whether you performed these speed tests on a wired or wireless connection? We would usually recommend using speedtest.net as the most reliable independent test.

 

Thanks,

Rachael

0 Kudos
Reply