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dazlicous
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Area 20 - Slow Speed

Anyone else in Area 20 Gorton getting reduced speed

should have 350mbps but only getting 200mbps 

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jbrennand
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Re: Area 20 - Slow Speed


It is peak time on a Saturday... though its fine here in Didsbury - ~210 on my 200mbps service.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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dazlicous
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Re: Area 20 - Slow Speed

looking at services for my postcode looks like the 350mbps has been dropped???

says 50mbps 100mbps 200mbps 500mbps is all that’s available

 

 

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gary_dexter
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Re: Area 20 - Slow Speed

500Mbps has replaced the 350Mbps service 


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dazlicous
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Re: Area 20 - Slow Speed


@gary_dexter wrote:

500Mbps has replaced the 350Mbps service 


surely I should of been put on M500 then 

Ino I am on a loyalty discount on the M350 but it’s cheeky if been downgraded to the M200

 

my account still says I am on M350 still so confused 

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gary_dexter
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Re: Area 20 - Slow Speed


@dazlicous wrote:

@gary_dexter wrote:

500Mbps has replaced the 350Mbps service 


surely I should of been put on M500 then 

Ino I am on a loyalty discount on the M350 but it’s cheeky if been downgraded to the M200

 

my account still says I am on M350 still so confused 


No.

If you want 500Mbps you can call to upgrade and renegotiate a new contract term and monthly fee.


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dazlicous
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Re: Area 20 - Slow Speed


@gary_dexter wrote:

@dazlicous wrote:

@gary_dexter wrote:

500Mbps has replaced the 350Mbps service 


surely I should of been put on M500 then 

Ino I am on a loyalty discount on the M350 but it’s cheeky if been downgraded to the M200

 

my account still says I am on M350 still so confused 


No.

If you want 500Mbps you can call to upgrade and renegotiate a new contract term and monthly fee.


cheers will bell them tomoz 

does seem rather cheeky to downgrade you to M200 but keep your contract at same price per month you was paying for the M350 service

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gary_dexter
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Re: Area 20 - Slow Speed

No ones been downgraded?


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dazlicous
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Re: Area 20 - Slow Speed


@gary_dexter wrote:

No ones been downgraded?


How have you not been downgraded if you have been paying for there M350 service but now only getting M200 speed.

it’s not has if they have reduced the monthly price I was paying 

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gary_dexter
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Re: Area 20 - Slow Speed

Are you testing with a wired or wireless connection and from what devices?


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