on 14-10-2021 11:39
Hello, I live in area 15 (N7) and we have been having serious internet issues for over a week now. Is anyone else experiencing the same? We cannot work properly and I can't get through to anyone at Virgin Media...
on 14-10-2021 16:30
on 17-10-2021 10:36
Hey @lavinpachi,
Welcome to the community and thanks for getting in touch with us here on the forums.
I have been able to locate your account and can see that there is currently an SNR(signal to noise ratio) issues in your area, you might also find that alongside your broadband issues your Voice and Virgin TV services could be intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.
The current estimated fix time for this issue is 18th October at 3pm under reference F009330370.
Regards,
Steven_L