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admcguy
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Area 01, slow speed and packet loss

I have a fully wired connection with virgin's M350 package and I am maxing out at 80mbps, I am running in modem mode and have checked I am getting gigabit to the router, I have tried multiple CAT6 cables between SuperHub 3 and my router and still getting a maximum of 80mbps, it does drop to 60mbps as well. This combined with packet loss is terrible.

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SCA1972
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Re: Area 01, slow speed and packet loss


@admcguy wrote:

I have a fully wired connection with virgin's M350 package and I am maxing out at 80mbps, I am running in modem mode and have checked I am getting gigabit to the router, I have tried multiple CAT6 cables between SuperHub 3 and my router and still getting a maximum of 80mbps, it does drop to 60mbps as well. This combined with packet loss is terrible.


Can I ask how you checked you are getting gigabit to the router?  What is the make and model of your router?  The reason I ask is that as you have seemingly ruled out a cable issue, then those look like the kind of speeds you get with a device that has 10/100 ports rather than 10/100/1000 ones.

Have you tried taking your router out of the equation and tested speed when connected direct to the VM Hub?

Is it only slow during the day?  Since the lockdown a few areas are struggling with a lack of capacity, this typically results in slow speeds between 7am and midnight weekdays and all weekend but normal speeds outside of those hours.

In addition to answering the questions above some hub stats might help.

If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login (unless you have a Hub 3 and this is your first visit to the hub GUI, which does require you to login) but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. If using screenshots be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy.  If you copy and paste the log then the forum will automatically censor this sensitive information. Also note that images will take time to appear on the forum due to a combination of awaiting moderator approval and buggy code.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take a few days) and run checks on your line.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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