Menu
Reply
Proteus
  • 24
  • 0
  • 12
On our wavelength
277 Views
Message 1 of 6
Flag for a moderator

Are my downstream/upstream levels ok? I'm on Gig1 Any advice appreciated.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

2533100000014.240.4QAM25625
61790000001539QAM2566
718700000014.940.4QAM2567
819500000014.840.9QAM2568
920300000014.739QAM2569
1021100000014.639QAM25610
1121900000014.740.4QAM25611
1222700000014.740.4QAM25612
1323500000014.640.4QAM25613
1424300000014.340.4QAM25614
1525100000014.240.4QAM25615
1625900000014.440.9QAM25616
1726700000014.140.4QAM25617
1827500000013.940.9QAM25618
1928300000013.740.4QAM25619
2029100000013.839QAM25620
2129900000014.140.4QAM25621
2230700000014.340.4QAM25622
2331500000014.340.4QAM25623
2432300000014.240.9QAM25624
2633900000014.440.9QAM25626
2734700000014.440.4QAM25627
2835500000014.140.4QAM25628
2936300000014.140.4QAM25629
3037100000014.140.4QAM25630
3137900000013.840.4QAM25631
3238700000013.440.4QAM25632
3339500000013.140.4QAM25633
3440300000013.140.9QAM25634
3541100000013.240.4QAM25635
3641900000013.540.4QAM25636



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.36628700
6Locked38.98326100
7Locked40.36628700
8Locked40.94620900
9Locked38.98326100
10Locked38.98326100
11Locked40.36628700
12Locked40.36628700
13Locked40.36628700
14Locked40.36628700
15Locked40.36628700
16Locked40.94620900
17Locked40.36628700
18Locked40.94620900
19Locked40.36628700
20Locked38.98326100
21Locked40.36628700
22Locked40.36628700
23Locked40.36628700
24Locked40.94620900
26Locked40.94620900
27Locked40.36628700
28Locked40.36628700
29Locked40.36628700
30Locked40.36628700
31Locked40.36628700
32Locked40.36628700
33Locked40.36628700
34Locked40.94620900
35Locked40.36628700
36Locked40.36628700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked429.119957450
0 Kudos
Reply
Proteus
  • 24
  • 0
  • 12
On our wavelength
272 Views
Message 2 of 6
Flag for a moderator

Re: Are my downstream/upstream levels ok? I'm on Gig1 Any advice appreciated.

Proteus_1-1660033610927.jpeg

 

I recently removed this as i dont need to split anymore but im wondering if it has negatively affected things and i should put it back?

 

0 Kudos
Reply
Adduxi
  • 5.95K
  • 497
  • 1.51K
Very Insightful Person
Very Insightful Person
250 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: Are my downstream/upstream levels ok? I'm on Gig1 Any advice appreciated.

Power levels are way too high. Should be between -6 and +10. So removing the splitter will have increased the power, but it’s still too high even then with the 4db. 
Best to get a VM technician to sort it all out. Either phone in the fault or wait here a day or two for a VM Mod to pick this up.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

olisun
  • 531
  • 3
  • 30
Superfast
237 Views
Message 4 of 6
Flag for a moderator

Re: Are my downstream/upstream levels ok? I'm on Gig1 Any advice appreciated.

I always keep a few of these (3db, 6db,10db) handy.

https://www.ebay.co.uk/itm/195211340533?hash=item2d7380aaf5:g:~UMAAOSwTJBizVZF

Proteus
  • 24
  • 0
  • 12
On our wavelength
190 Views
Message 5 of 6
Flag for a moderator

Re: Are my downstream/upstream levels ok? I'm on Gig1 Any advice appreciated.

Any virgin media staff here to help?

0 Kudos
Reply
Natalie_L
  • 5.13K
  • 195
  • 399
Forum Team
Forum Team
140 Views
Message 6 of 6
Flag for a moderator

Re: Are my downstream/upstream levels ok? I'm on Gig1 Any advice appreciated.

Hi Proteus,

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues with your service. 

I have taken a look from our side and your equipment does appear to be running out of specification. 

With this being the case, I will just need to confirm a few details via private message which I will send over to the purple envelope on the top right of this page now. 

Speak soon, 

 

Nat
0 Kudos
Reply