on 09-08-2022 09:25
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | 14.2 | 40.4 | QAM256 | 25 |
6 | 179000000 | 15 | 39 | QAM256 | 6 |
7 | 187000000 | 14.9 | 40.4 | QAM256 | 7 |
8 | 195000000 | 14.8 | 40.9 | QAM256 | 8 |
9 | 203000000 | 14.7 | 39 | QAM256 | 9 |
10 | 211000000 | 14.6 | 39 | QAM256 | 10 |
11 | 219000000 | 14.7 | 40.4 | QAM256 | 11 |
12 | 227000000 | 14.7 | 40.4 | QAM256 | 12 |
13 | 235000000 | 14.6 | 40.4 | QAM256 | 13 |
14 | 243000000 | 14.3 | 40.4 | QAM256 | 14 |
15 | 251000000 | 14.2 | 40.4 | QAM256 | 15 |
16 | 259000000 | 14.4 | 40.9 | QAM256 | 16 |
17 | 267000000 | 14.1 | 40.4 | QAM256 | 17 |
18 | 275000000 | 13.9 | 40.9 | QAM256 | 18 |
19 | 283000000 | 13.7 | 40.4 | QAM256 | 19 |
20 | 291000000 | 13.8 | 39 | QAM256 | 20 |
21 | 299000000 | 14.1 | 40.4 | QAM256 | 21 |
22 | 307000000 | 14.3 | 40.4 | QAM256 | 22 |
23 | 315000000 | 14.3 | 40.4 | QAM256 | 23 |
24 | 323000000 | 14.2 | 40.9 | QAM256 | 24 |
26 | 339000000 | 14.4 | 40.9 | QAM256 | 26 |
27 | 347000000 | 14.4 | 40.4 | QAM256 | 27 |
28 | 355000000 | 14.1 | 40.4 | QAM256 | 28 |
29 | 363000000 | 14.1 | 40.4 | QAM256 | 29 |
30 | 371000000 | 14.1 | 40.4 | QAM256 | 30 |
31 | 379000000 | 13.8 | 40.4 | QAM256 | 31 |
32 | 387000000 | 13.4 | 40.4 | QAM256 | 32 |
33 | 395000000 | 13.1 | 40.4 | QAM256 | 33 |
34 | 403000000 | 13.1 | 40.9 | QAM256 | 34 |
35 | 411000000 | 13.2 | 40.4 | QAM256 | 35 |
36 | 419000000 | 13.5 | 40.4 | QAM256 | 36 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 40.366287 | 0 | 0 |
6 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 40.946209 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 40.366287 | 0 | 0 |
16 | Locked | 40.946209 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.946209 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.946209 | 0 | 0 |
26 | Locked | 40.946209 | 0 | 0 |
27 | Locked | 40.366287 | 0 | 0 |
28 | Locked | 40.366287 | 0 | 0 |
29 | Locked | 40.366287 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 40.366287 | 0 | 0 |
32 | Locked | 40.366287 | 0 | 0 |
33 | Locked | 40.366287 | 0 | 0 |
34 | Locked | 40.946209 | 0 | 0 |
35 | Locked | 40.366287 | 0 | 0 |
36 | Locked | 40.366287 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 42 | 9.1 | 1995745 | 0 |
Answered! Go to Answer
on 09-08-2022 10:39
Power levels are way too high. Should be between -6 and +10. So removing the splitter will have increased the power, but it’s still too high even then with the 4db.
Best to get a VM technician to sort it all out. Either phone in the fault or wait here a day or two for a VM Mod to pick this up.
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on 09-08-2022 09:28
I recently removed this as i dont need to split anymore but im wondering if it has negatively affected things and i should put it back?
on 09-08-2022 10:39
Power levels are way too high. Should be between -6 and +10. So removing the splitter will have increased the power, but it’s still too high even then with the 4db.
Best to get a VM technician to sort it all out. Either phone in the fault or wait here a day or two for a VM Mod to pick this up.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-08-2022 11:38
I always keep a few of these (3db, 6db,10db) handy.
https://www.ebay.co.uk/itm/195211340533?hash=item2d7380aaf5:g:~UMAAOSwTJBizVZF
on 11-08-2022 08:18
Any virgin media staff here to help?
on 14-08-2022 15:48
Hi Proteus,
Thank you for reaching out to us here on the Community.
I am very sorry to hear you are experiencing issues with your service.
I have taken a look from our side and your equipment does appear to be running out of specification.
With this being the case, I will just need to confirm a few details via private message which I will send over to the purple envelope on the top right of this page now.
Speak soon,