Appalling latency again, huge amount of uncorrectable errors - something is wrong!!!!

[RJMD]

Once again random ping spikes, stuttering, packet drops etc.  Extract from router:-

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

4	163000000	5.599998	38.983261	QAM256	4
1	139000000	6.699997	38.983261	QAM256	1
2	147000000	6.300003	38.983261	QAM256	2
3	155000000	6.000000	40.366287	QAM256	3
5	171000000	5.199997	38.983261	QAM256	5
6	179000000	4.800003	38.983261	QAM256	6
7	187000000	5.300003	38.983261	QAM256	7
8	195000000	5.199997	38.983261	QAM256	8
9	203000000	5.199997	38.983261	QAM256	9
10	211000000	5.300003	38.983261	QAM256	10
11	219000000	5.500000	38.983261	QAM256	11
12	227000000	5.300003	40.366287	QAM256	12
13	235000000	5.300003	38.983261	QAM256	13
14	243000000	5.099998	40.366287	QAM256	14
15	251000000	5.199997	40.366287	QAM256	15
16	259000000	5.000000	38.983261	QAM256	16
17	267000000	4.800003	38.983261	QAM256	17
18	275000000	4.300003	38.983261	QAM256	18
19	283000000	4.199997	40.366287	QAM256	19
20	291000000	4.400002	38.983261	QAM256	20
21	299000000	4.800003	40.366287	QAM256	21
22	307000000	4.300003	40.366287	QAM256	22
23	315000000	4.000000	40.946209	QAM256	23
24	323000000	3.700001	40.366287	QAM256	24
25	331000000	3.900002	40.366287	QAM256	25
26	339000000	3.700001	38.983261	QAM256	26
27	347000000	3.799999	40.366287	QAM256	27
28	355000000	3.599998	38.983261	QAM256	28
29	363000000	3.599998	38.983261	QAM256	29
30	371000000	3.299999	38.983261	QAM256	30
31	379000000	3.500000	38.983261	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

4	Locked	38.983261	0	0
1	Locked	38.983261	0	0
2	Locked	38.983261	0	0
3	Locked	40.366287	0	0
5	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	40.366287	0	0
13	Locked	38.983261	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	40.366287	0	0
20	Locked	38.983261	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.946209	0	0
24	Locked	40.366287	0	0
25	Locked	40.366287	0	0
26	Locked	38.983261	0	0
27	Locked	40.366287	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

39

-0.7

1636635276

1861704

[Matthew_ML]

Hey RJMD thank you for sending all this information over.

I would like to look into this via a PM, please can you look out for the purple envelope. Thanks