First suggestion is to look in the Hub settings at the "configuration file" data and see if the Hub is actually provisioned for the 1GB service (not sure where it will be in there - I have only ever had an SH2
🙂Also from in there can you post up the pages containing downstream data showing he status of the downstream channels. Post as formatted text (not images).
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.