I'm a new customer with VM and signed up to the M100 package. Long story short the internet speeds are woeful, I switched from my old provider to get better speeds but now I am worse off as my speeds across all my devices are shocking, I have never managed to get my minimum speeds. My devices ALWAYS buffer on videos. My speed tests give me an average of 1-5mbps over wi-fi. It's just so frustrating that in actually thinking of leaving within my cooling off period. I don't have any ethernet device, this I cannot check that but surely 1 Mbps consistently across your devices is not on. If I run a video on 2 devices it's meltdown I will not load at all.
Assuming its a Hub3 try the procedure below and see if it helps.
if it doesn't help then you need VM to check the connection for faults. The data Eeeps has asked for will help us see if there is anything obviously wrong.
EDIT: Just seen the stats - nothing obvious leaping out there -- an ethernet test would be very informative - can you really not do one ?.
__________________ TRY THIS ___________________
First switch the Hub off for 5 minutes AND unplug it from the mains. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box. Then switch it on again and leave 5 minutes
Then do a Hub “pinhole reset” - make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub, and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 10’ to stabilise - dont manually switch it off at any time.
If that doesnt sort it - try this.....
Go into the Hub3 settings. Type in http://192.168.0.1 into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings. Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's. Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx2 & xxxxx5) -- use the same password if you like, Then, apply settings and restart the Hub. Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. Note all your wifi devices will need re-connecting to the new SSID's and passwords. 5 GHz is usually better and subject to less interference (and is better for iDevices ) than the 2.4 one - although this one has the better "range" and some older/cheaper/dumber devices can only use this one. You could also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference. See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset ".
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.