Greetings knowledgeable forum users. I was hoping for some guidance and hopefully a lucky interaction with a VM team member to get this issue sorted:
For a few weeks my connection has been a bit dicky, I've not done a lot of gaming as I've been busy with work and video conference calls, of which have been very inconsistent and constantly telling me of connection issues. Whatever, speedtest is showing good throughput and I haven't had any other issues with the connection - until I try and unwind with some online gaming to be met with horrendous lag every few seconds. Cue the frustration.
Digging into this it seems I am not alone, and the culprit appears to be fairly constant packet loss of <5%, with occasional periods of >15%.
The cable serving the property from the cabinet is about 3 metres in length - it's right outside, because of this the hub was fitted with a 15dB attenuator when we moved in. I say when we moved in, what I mean is two months without internet until an engineer visit, after call handlers telling me "everything is fine". This is why I am coming here for help first, as I fear what I will have to endure with customer services - but I digress.
I have today checked all connections inside the property, swapped with a spare coax cable and even removed the attenuator, all of which has made no difference. These reconnections can be seen as the spikes in the BQM graph below:
Downstream power is much too high, you'll need an engineer visit. You can try battling with the useless call centre, or wait here for a member of the VM forum team to respond. It can take a few day though.
Are you using stock firmware? I've not noticed any other issues in the time I've had it. I'm only on a 100mb package and my network doesn't use a lot of bandwidth internally so I'm not maxing it out anyway.