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Gareth_L
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Message 11 of 13
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Re: Another user with High Latency and frequent packet lost and you put my price up!!!

Hello 356nice

Sorry you are having to chase this up again 

The review date has now been pushed back to the 24/06821

The reference number is still F009033960  

Sorry to be the bearer of bad news 

Gareth_L

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365nice
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Message 12 of 13
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Re: Another user with High Latency and frequent packet lost and you put my price up!!!

I didn't realise that number was an automated way to check - this is useful.

Annoying that the dropouts are still impacting me - but kicking myself for not raising this months ago, and instead just suffered in silence. My BQM is a constant a colourful graph (which is not a good thing).

 

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Akua_A
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Message 13 of 13
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Re: Another user with High Latency and frequent packet lost and you put my price up!!!

Thanks for getting back to us @365nice.

 

I have had another look into your account and the current update for this is 24 JUN 2021 20:45.

 

Please let us know if the issues persist after and we will do our best to assist.

 

Thanks,

Akua_A
Forum Team



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