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Another slow Internet issue over Ethernet - stats attached

Can anyone help me with the below stats?  Can;t get through to VM.

it's 100Mbps broadband but TBH I've only ever gotten 40Mmps out of it.

Stats are below if these means anything to anyone.  There's also quite a few errors in the net log below..

I've reset the modem and  removed and re-tightened all of the connections.  Router is in Modem mode but changed this back to router but same outcome.

here we go..

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13227500005.638256 qam24
2138750000840256 qam1
31467500007.540256 qam2
41547500007.340256 qam3
51627500007.540256 qam4
61707500007.840256 qam5
71787500007.840256 qam6
81867500007.940256 qam7
9194750000840256 qam8
102107500007.640256 qam10
112187500007.540256 qam11
122267500007.440256 qam12
132347500007.340256 qam13
142427500007.140256 qam14
15250750000740256 qam15
162587500006.840256 qam16
172667500006.540256 qam17
182747500006.340256 qam18
192827500006.140256 qam19
20290750000640256 qam20
212987500006.138256 qam21
223067500006.140256 qam22
23314750000638256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.950
2Locked40.3130
3Locked40.3160
4Locked40.370
5Locked40.350
6Locked40.340
7Locked40.360
8Locked40.350
9Locked40.350
10Locked40.350
11Locked40.350
12Locked40.360
13Locked40.350
14Locked40.3110
15Locked40.380
16Locked40.370
17Locked40.350
18Locked40.3100
19Locked40.3160
20Locked40.3120
21Locked38.9110
22Locked40.390
23Locked38.960

 

Time Priority Description

07/05/2020 07:13:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 07:13:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 06:46:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 06:46:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 06:23:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 06:23:11Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 06:18:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2020 06:18:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 23:07:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 22:56:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2020 09:06:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2020 09:03:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2020 00:31:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2020 00:24:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 20:35:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 20:35:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 19:54:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 19:54:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 18:48:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2020 18:48:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Another slow Internet issue over Ethernet - stats attached

Hi.
Send me a pm with postcode, account number and area code if you know this and I will look into it for you.
To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

Thanks Scott

If my answer was helpful to you please mark you post as helpful answer and consider leaving kudos.

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Re: Another slow Internet issue over Ethernet - stats attached

After running some tests still showing a Signal noise issue an Engineer arranged for tomorrow - Perfect thank you very much Scott for your timely help!

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Re: Another slow Internet issue over Ethernet - stats attached

So the issue was bad signal coming from the cabinet to my home.  The engineer moved my cable to a different port in the cabinet and full speed is restored (for the first time)

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