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Another fantastic day, thanks to Virgin media, Super high speed & ultra low ping in Area 20

This is my daily joke and I will post an update EVERY DAY until this unnaceptable poor quazlity of service is solve and to use it as proof of failure of delivering an acceptable service and getting a refund when people will be back to work...

Today 

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Alessandro Volta
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Message 2 of 37
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Re: Another fantastic day, thanks to Virgin media, Super high speed & ultra low ping in Area 20

What issues?

Theres nothing here that shows anything wrong?


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Re: Another fantastic day, thanks to Virgin media, Super high speed & ultra low ping in Area 20

For a strange reason, the link does not seems to have worked.

There you go, feast your eyes...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/926978d8b0a9b422303fed0fdeab2f4907ee55e5-28-04-2020

 

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Very Insightful Person
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Re: Another fantastic day, thanks to Virgin media, Super high speed & ultra low ping in Area 20

Ughh... awful.

If you haven't already, Do a quick check that all of your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc with no “unterminated loose ends, and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box.

If that’s all good.... Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right (SH2’s) or text at bottom-middle of first page up (Hub3) and then copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button a second time).

Lets see if anything leaps out of them.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Alessandro Volta
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Re: Another fantastic day, thanks to Virgin media, Super high speed & ultra low ping in Area 20

OK.

Where else have you reported these issues?


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Message 6 of 37
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Re: Another fantastic day, thanks to Virgin media, Super high speed & ultra low ping in Area 20

Mine has been fine today. Maybe its your set up or an area fault.

--
Red (VM SH2 AC Beta tester)
Running on 500Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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Re: Another fantastic day, thanks to Virgin media, Super high speed & ultra low ping in Area 20

DOWNSTEAM page

 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1290750000340256 qam20
21867500002.538256 qam7
31947500002.540256 qam8
42027500002.540256 qam9
52107500002.540256 qam10
62187500002.540256 qam11
72267500002.540256 qam12
82347500002.540256 qam13
92427500002.440256 qam14
102507500002.540256 qam15
112587500002.540256 qam16
122667500002.740256 qam17
132747500002.940256 qam18
14282750000340256 qam19
15298750000340256 qam21
163067500002.940256 qam22
173147500002.540256 qam23
18322750000340256 qam24
194027500002.940256 qam25
204107500002.940256 qam26
214187500002.940256 qam27
224267500002.740256 qam28
234347500002.440256 qam29
244427500002.540256 qam30


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.31006
2Locked38.929612
3Locked40.330012
4Locked40.925912
5Locked40.931910
6Locked40.328812
7Locked40.324913
8Locked40.321812
9Locked40.342911
10Locked40.32439
11Locked40.911812
12Locked40.912012
13Locked40.31029
14Locked40.3840
15Locked40.31180
16Locked40.31201
17Locked40.31170
18Locked40.31240
19Locked40.3390
20Locked40.9470
21Locked40.9490
22Locked40.3580
23Locked40.91370
24Locked40.3580
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Message 8 of 37
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Re: Another fantastic day, thanks to Virgin media, Super high speed & ultra low ping in Area 20

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1536999695.1512064 qam1
2326000045.1512064 qam4
3393999615.1512064 qam3
4461999835.1512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Another fantastic day, thanks to Virgin media, Super high speed & ultra low ping in Area 20

Network LogTime Priority Description
28/04/2020 16:47:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2020 14:16:16ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2020 02:04:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2020 22:31:17ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 03:01:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 03:00:9criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 02:58:26Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2020 02:58:25criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 19:47:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 18:28:37noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2020 18:28:33Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2020 08:32:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2020 09:28:54noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2020 09:28:54ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2020 12:30:4ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2020 10:51:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2020 07:34:35noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2020 07:34:35ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2020 00:04:11ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 22:54:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 10 of 37
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Re: Another fantastic day, thanks to Virgin media, Super high speed & ultra low ping in Area 20

All cable connections have been checked and are fine

I initially reported my problem in the following post and was told it was just a bandwidth saturation on Virgin side

https://community.virginmedia.com/t5/Gaming-Support/Huge-LANTENCY-on-all-Battlefield-games-for-weeks...

 

 

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