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tomb1
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Another Slow upload speed post

Hi all,

I know this gets posted on here just about every hour but like many others, I am having issues with my upload speed. I got virgin media on the first I moved into my new property. Since that day 2 weeks ago, I have had intermittent download speeds ranging for 40- 270mbps but an upload speed consistently below 0.5mbps. Cannot get in contact with VM at all and already tried the usual tricks of resetting and restarting the hub.

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Anonymous
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Message 2 of 8
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Re: Another Slow upload speed post

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

We can see if there is anything in the router stats that point to a localised problem.

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tomb1
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Re: Another Slow upload speed post

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

117100000014.440256 qam5
213900000014.940256 qam1
314700000014.940256 qam2
415500000014.340256 qam3
516300000014.440256 qam4
617900000014.540256 qam6
718700000014.540256 qam7
819500000014.440256 qam8
920300000014.440256 qam9
1021100000014.140256 qam10
112190000001440256 qam11
1222700000013.840256 qam12
1323500000013.440256 qam13
1424300000012.940256 qam14
1525100000012.840256 qam15
1625900000013.440256 qam16
1726700000013.440256 qam17
1827500000013.340256 qam18
192830000001340256 qam19
202910000001340256 qam20
212990000001340256 qam21
2230700000012.540256 qam22
2331500000012.840256 qam23
2432300000013.140256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.350
2Locked40.980
3Locked40.320
4Locked40.360
5Locked40.360
6Locked40.350
7Locked40.950
8Locked40.980
9Locked40.340
10Locked40.940
11Locked40.350
12Locked40.350
13Locked40.350
14Locked40.300
15Locked40.900
16Locked40.360
17Locked40.360
18Locked40.350
19Locked40.960
20Locked40.960
21Locked40.340
22Locked40.960
23Locked40.950
24Locked40.300

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000003.675512064 qam3
2394000003.6512064 qam4
3537032693.75512064 qam2
4603000003.825512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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tomb1
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Re: Another Slow upload speed post

Network Log

Time Priority Description

13/07/2020 19:27:4noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2020 16:16:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2020 15:44:17criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2020 15:43:42Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2020 15:43:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2020 15:43:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2020 15:43:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2020 15:43:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2020 15:43:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 16:40:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 16:38:14noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 16:38:14ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 16:38:3ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 16:37:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 16:29:2ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 16:23:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 16:19:54ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 15:14:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 15:12:57noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2020 15:12:57ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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tomb1
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Re: Another Slow upload speed post

And finally this is the latest speed test done over a cat 5 cable. 

Would be much appreciated if anyone can help

Screenshot 2020-07-13 at 19.43.34.png

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Anonymous
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Re: Another Slow upload speed post

WOW!

The downstream Power (dBmV) for each of the channels is way over the limit (Should be between -6 and 10).

You'll need an enginner visit.

Either wait for a VM staff member to contact you on here (Can take a few days) or text on 07533 051809.

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tomb1
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Re: Another Slow upload speed post

Many thanks for your help! I've sent a text to the number but it went dead when transferring me to support so I guess il wait for one of the team to contact me on here 

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Hetty_R
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Re: Another Slow upload speed post

Hi tomb1, 

 

Welcome to our community forums! 

 

I am really sorry to see you're having problems with your upload speeds. 

 

I would love to help get this resolved and have sent you a private message, please reply when you can 🙂 

 

Many thanks,

 

Hetty_R
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