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TrueBlue1981
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Another Slow VIVID 200 Connection

As many people have already mention here, as well as blowing up Virgins Twitter pages, my internet has also gone down the toilet over the past few days.

This wasn't something I had noticed until yesterday morning when the modem decided to reboot itself for some reason. After checking my speeds out of curiosity, I noticed that they had dropped considerably. Worse than usual when this happens (it happens a lot).

A few reboots of the router did nothing to fix this. I've looked over the internet and found people in random regions complaining about slow speeds. Talking to a friend on Twitter, from Southend-on-Sea, says his Virgin speeds are maxed out. So no problems there, but major problems here (Northampton).

Usually when my speeds are affected, it's just the download or upload, but in this case, it's BOTH speeds being slowed down. This being the case, my upload speed is rubbish, and as a result I cannot upload my videos to YouTube (my main source of income) and therefore am losing revenue, and general web browsing feels very slow and cumbersome.

Speedtest - Wired Connection / Speedtest - Wireless Connection

The two links above show my speed tests this morning. Test both wired AND wireless. Both yield similar results as you can see. So definitely not a wireless issue, as some people often suggest.

I've also run these speed tests on my phone and Xbox One X, and they also show greatly reduced speeds.Even on wireless, my Xbox and PC can pretty much max out the DL and UL speeds.

And I suppose I shall post my modem logs:

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gary_dexter
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Re: Another Slow VIVID 200 Connection

Testing via a phone or console is not a way to achieve an accurate speed test. 


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TrueBlue1981
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Re: Another Slow VIVID 200 Connection

1 of 2

Cable Modem Status
Item                                      Status          Comments

Acquired Downstream Channel (Hz)
595000000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online

 

Downstream Bonded Channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

15950000001.238256 qam24
24750000000.738256 qam9
34830000000.238256 qam10
44910000000.238256 qam11
54990000000.738256 qam12
65070000000.238256 qam13
7515000000038256 qam14
8523000000138256 qam15
95310000000.738256 qam16
10539000000038256 qam17
115470000000.538256 qam18
125550000001.240256 qam19
135630000000.738256 qam20
145710000000.938256 qam21
155790000001.438256 qam22
165870000000.738256 qam23
176030000001.738256 qam25
186110000000.738256 qam26
196190000000.538256 qam27
206270000001.540256 qam28
216350000000.738256 qam29
226430000000.238256 qam30
236510000000.940256 qam31
246590000000.538256 qam32



Downstream Bonded Channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.94312
2Locked38.95632
3Locked38.65516
4Locked38.63024
5Locked38.64312
6Locked38.63812
7Locked38.9305
8Locked38.92512
9Locked38.9360
10Locked38.6390
11Locked38.6420
12Locked40.3370
13Locked38.9550
14Locked38.9580
15Locked38.9611
16Locked38.9530
17Locked38.92912
18Locked38.63313
19Locked38.9330
20Locked40.3150
21Locked38.9280
22Locked38.9240
23Locked40.9150
24Locked38.9290


Continued...

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TrueBlue1981
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Re: Another Slow VIVID 200 Connection

2 of 2

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.375512016 qam1
2257999984.175512064 qam4
3326000004.254512032 qam3
4394000004.3512016 qam2



Upstream bonded channels
Channel      Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
HSUBsgvca69834ncxv9873254k;fg8



Primary Downstream Service Flow

SFID6110
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID6109
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Network Log
Time             Priority Description

25/05/2020 09:17:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2020 08:04:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2020 07:57:28noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 23:19:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 23:13:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 22:35:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 22:23:33noticeReceived REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 22:16:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 09:16:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 08:52:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 03:26:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 03:03:49criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2020 03:03:49criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2020 22:59:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2020 22:41:9ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2020 15:56:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2020 12:50:32ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2020 16:29:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2020 12:39:19noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2020 12:39:19ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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TrueBlue1981
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Re: Another Slow VIVID 200 Connection


@gary_dexter wrote:

Testing via a phone or console is not a way to achieve an accurate speed test. 


I know... hence why all of my speed tests were primarily done on my PC, as I always do. Wait... out of that entire post, that's the only thing that caught your attention?

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TrueBlue1981
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Re: Another Slow VIVID 200 Connection

OH COME ON NOW!

After an hour of trying to get this post done with various things going wrong in between, it just randomly starts working?! I'm gonna poop myself. Download speeds still seem erratic, hovering between 100 and 170 with each speed test. Upload appears consistent though and that's what I really need.

Did Virgin do something on their end or was it just... random?

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Martin_N
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Re: Another Slow VIVID 200 Connection

Hi TrueBlue1981,

 

Thank you for your post. 

 

How has the speed been since your last post?

 

^Martin

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TrueBlue1981
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Re: Another Slow VIVID 200 Connection

Hr Mr N, thank you for asking.

Since my post, download and upload speeds have been steady and stable. I just did a speedtest after reading your post to make sure, and yeah... pretty much everything is back up to what it should be and running well. Does anyone know what what was going on with VM at that point?

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Martin_N
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Re: Another Slow VIVID 200 Connection

We are not aware of anything in your area that could have affected this, our apologies. 

 

I'm glad to hear this is better for you. 

 

^Martin

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