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TrueBlue1981
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On our wavelength
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Another Slow VIVID 200 Connection

So for some reason, my first attempt to post this got REJECTED. No explanation or anything, just rejected. So.. let's try again:

As many people have already mention here, as well as blowing up Virgins Twitter pages, my internet has also gone down the toilet over the past few days.

This wasn't something I had noticed until yesterday morning when the modem decided to reboot itself for some reason. After checking my speeds out of curiosity, I noticed that they had dropped considerably. Worse than usual when this happens (it happens a lot).

A few reboots of the router did nothing to fix this. I've looked over the internet and found people in random regions complaining about slow speeds. Talking to a friend on Twitter, from Southend-on-Sea, says his Virgin speeds are maxed out. So no problems there, but major problems here (Northampton).

Despite all the issues, there are zero reports on Virgin's site about any issues or affected areas. The Network Diagnostic Tool comes back as clean with no faults. 

Usually when my speeds are affected, it's just the download or upload, but in this case, it's BOTH speeds being slowed down. This being the case, my upload speed is rubbish, and as a result I cannot upload my videos to YouTube (my main source of income) and therefore am losing revenue, and general web browsing feels very slow and cumbersome.

Speedtest - Wired Connection / Speedtest - Wireless Connection

The two links above show my speed tests this morning. Test both wired AND wireless. Both yield similar results as you can see. So definitely not a wireless issue, as some people often suggest.

I've also run these speed tests on my phone and Xbox One X, and they also show greatly reduced speeds.Even on wireless, my Xbox and PC can pretty much max out the DL and UL speeds.

And I suppose I shall post my modem logs. Also, Why ARE these tables so difficult to paste here? the formatting get's mangled once posted:

Cable Modem Status
Item                                       Status          Comment

Acquired Downstream Channel (Hz)
595000000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online

 

Downstream Bonded Channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

15950000001.238256 qam24
24750000000.738256 qam9
34830000000.238256 qam10
44910000000.238256 qam11
54990000000.738256 qam12
65070000000.238256 qam13
7515000000038256 qam14
8523000000138256 qam15
95310000000.738256 qam16
10539000000038256 qam17
115470000000.538256 qam18
125550000001.240256 qam19
135630000000.738256 qam20
145710000000.938256 qam21
155790000001.438256 qam22
165870000000.738256 qam23
176030000001.738256 qam25
186110000000.738256 qam26
196190000000.538256 qam27
206270000001.540256 qam28
216350000000.738256 qam29
226430000000.238256 qam30
236510000000.940256 qam31
246590000000.538256 qam32

 

Downstream Bonded Channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.94312
2Locked38.95632
3Locked38.65516
4Locked38.63024
5Locked38.64312
6Locked38.63812
7Locked38.9305
8Locked38.92512
9Locked38.9360
10Locked38.6390
11Locked38.6420
12Locked40.3370
13Locked38.9550
14Locked38.9580
15Locked38.9611
16Locked38.9530
17Locked38.92912
18Locked38.63313
19Locked38.9330
20Locked40.3150
21Locked38.9280
22Locked38.9240
23Locked40.9150
24Locked38.9290


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