Virgin Media Community

[Kirstyk81]

I have really slow internet keeps dropping ! Received new router and also have a booster in one room and still having problems! Also I asked for my account number on phone and was given only 8 numbers! Working from home and not impressed! Any ideas welcome ? 

[apcyberax · Accepted solution]

wireless or wired connection.

You need to test wired to get a free result

[Kirstyk81]

It's wireless 

[apcyberax]

vm don't garantee wireless connections you need to start by testing wired

[Kirstyk81]

Thank you for your help but with two children home schooling too plus I pay a lot for the top speed I need wireless to work! 
thank you for your time 

[apcyberax]

if your wired speed works then the connection is fone, your best bet is your own high-quality router or mesh system