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Amazon prime not working through virgin

I cannot get amazon prime to work through virgin. It used to work but diesnt anymore. Its extremely frustrating. 

It will play trailers but not the actual film... The screen just goes black. It did used to work 

Ive tried signing out of prime and back in again

I've tried re-booting.

Please help 

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Re: Amazon prime not working through virgin

That would be an Amazon issue if you can play trailers, have you contacted them?

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Re: Amazon prime not working through virgin

It works on my phone and tablet. It used to work on the TV. So I assume its a virgin issue? 

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Re: Amazon prime not working through virgin

At first i thought a DNS (routing issue) but you said it can play the trailers and now I see you mean through Virgin TV service not a Smart TV's App so that could be down to Virgin but this is the wrong section if that is the case.

 

https://community.virginmedia.com/t5/TV/ct-p/tv   < post in correct section there, ie if you have a V6 then : https://community.virginmedia.com/t5/Virgin-TV-V6/bd-p/Virgin_TV_V6

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