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psychodeli
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After scheduled works my upload speed has gone to hell

A few days ago Virgin carried out some work in our area. After that my upload speed has gone to heck. We are on the top package specifically for the upload speed as I need to post data on Google Drive for work.

At the current rate, it is taking me days to contribute my work!

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psychodeli
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Re: After scheduled works my upload speed has gone to hell

psychodeli_0-1638473158298.png

 

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Re: After scheduled works my upload speed has gone to hell

psychodeli_0-1638473250164.png

 

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Re: After scheduled works my upload speed has gone to hell

psychodeli_0-1638473399725.png

 

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newapollo
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Message 5 of 16
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Re: After scheduled works my upload speed has gone to hell

Hi @psychodeli 

You should post your router stats here for the learned members to check what the problem is and offer assistance.

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return.

Don't login, instead below there click on Check Router Status

From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. 

You could also set up a BQM monitor  at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

If you want to post another picture of your speed please ensure you remove your ip address from the picture or the system will reject it.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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psychodeli
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Message 6 of 16
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Re: After scheduled works my upload speed has gone to hell

Thank you for replying, I’ve stepped away from my PC for today and trying to copy the data on my phone is hellish 😂

 

I have set up a monitor and will get back to you tomorrow ASAP,

 

thanks again!

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psychodeli
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Re: After scheduled works my upload speed has gone to hell

Hi, please find the data attached

 

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1386750000-9.737256 qam32
2330750000-1236256 qam25
3338750000-1136256 qam26
4346750000-7.737256 qam27
5354750000-7.437256 qam28
6362750000-1137256 qam29
7370750000-12.736256 qam30
8378750000-11.936256 qam31
9394750000-12.935256 qam33
10402750000-1535256 qam34
11410750000-13.535256 qam35
12418750000-10.736256 qam36
13426750000-10.437256 qam37
14434750000-12.736256 qam38
15442750000-14.535256 qam39
16450750000-14.834256 qam40
17458750000-13.436256 qam41
18466750000-14.735256 qam42
19474750000-16.433256 qam43
20482750000-16.333256 qam44
21490750000-14.534256 qam45
22498750000-12.737256 qam46
23506750000-1335256 qam47
24514750000-16.333256 qam48



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3132234273509213
2Locked36.3147395195946834
3Locked36.3141949804157097
4Locked37.6139612953337909
5Locked37.6135363152501426
6Locked37.3132321572019012
7Locked36.3133444982686455
8Locked36.3135575803710421
9Locked35.7135355453990823
10Locked35134715643519734
11Locked35.5125573961934204
12Locked36.3120330131307072
13Locked37.311350472641899
14Locked36.610815731360405
15Locked35.711468792660388
16Locked34.9123260691295810
17Locked36.3117959141012385
18Locked35.5119825491216048
19Locked33.912140438976224
20Locked33.811460192453274
21Locked34.99278054119016
22Locked37.3713255511688
23Locked35.763282113138
24Locked33.8888283234978

 

 

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psychodeli
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Re: After scheduled works my upload speed has gone to hell

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370001251512064 qam2
23260000048.3512032 qam5
33940000051.7512016 qam4
44620000052512016 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0010
3ATDMA0010
4ATDMA0020

 

Network Log

Time Priority Description

03/12/2021 10:43:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 10:43:6Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 10:24:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 07:54:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 06:43:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 05:26:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 04:07:34ErrorService Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 04:01:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 03:47:17ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 03:39:32Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 02:53:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 02:33:13Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 20:33:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 20:32:39Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 20:28:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 20:28:33Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 20:28:9noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 20:27:9Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 19:44:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2021 19:18:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

The BQM Link

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/56339a5720a1b7f347cce66fd37fd7b8ab... 

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newapollo
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Message 9 of 16
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Re: After scheduled works my upload speed has gone to hell

Hi @psychodeli 

Those figures don't look very good at all.

You will need to try your BQM again by rebooting your hub, as unless your hub is switched off it's not showing any connection data (it's all red)

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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I'm a Very Insightful Person, I'm here to share knowledge. Learn more

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psychodeli
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Message 10 of 16
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Re: After scheduled works my upload speed has gone to hell

I have done a reset (more than once)

I have just done one again and restarted both PC's connected to this line as well

It is not better 😞

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