After receiving free upgrade from M200 to M250 email from Virgin I reset router as instructed ..
Prior to this my download speed was 214mb/s upload 20mb/s
Now Upload speed is 25mb/s but download is anywhere from 2mb/s to 100 mb/s and every
value in between....come on Virgin this is poor service you just cant come along and wreck
what has been an excellent service for years ....
Please resolve this issue ASAP ...
Thank you for posting to us here on the Community.
I am very sorry to hear you are experiencing issues with your broadband speed.
Can you please expand on the problem you are having and we will do all we can to help?
Sorry for late reply....after chasing and many text exchanges with someone who is working
from a flowchart...I left it for a while and all ready to do battle I find that msteriously
the issue has resolved instelf no full reset or anything ..downlod now 274mb I can only guess they found the issue
and to save face did not share with me...
Dealing with Virgin is not easy ...
Thanks for your help...Frank
Thanks for coming back to us and updating your thread. We're really pleased to hear the issue was resolved and you're now getting better speeds.
Please keep us posted on how things continue and if you have any further issues - you know where we are 🙂
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